Virgin Broadband packet loss
Today my broadband has been really unstable. I've noticed it while gaming. It works to browse internet or watch online video, but when gaming it jutters every 15 seconds or so. I think it is packet loss, i've switched from a TP link to a wired connection and its still happening, making gaming unplayable online. Any advice on how to fix this? Internet has been fine for almost 1 year, nothing changed here. Hub is only 1 year old. ISP tests seem normal, 350mb Download, 26 ping and 41 download latency. For reference it happens on any game i play online so it cant be a specific server issue.Facing broadband issues since a month
Hello Virgin Media team, I had a hub and a pod installed. I started facing intermittent internet issues at the beginning of May. After at least 2-3 calls , the first technician visit happened which did not help at all. Then after a few more calls, the second technician visit took place, and the technician changed the hub. After that, the hub worked better but our extender (wifi pod) stopped working properly and kept on blinking white light. After a few more calls, a replacement was sent today which is still configuring (as per the executive). These issues have been going on for more than a month and I am tired of contacting virgin media again and again. I hope you understand what problems the customers face and improve your service. Thanks