Intermittent WiFi
Hello, Long time Virgin Media customer. Wanted to seek advice on my internet connection. I keep getting intermittent internet connection for the last 2 weeks. My usual set up was Hub 5 connected in modem mode to ASUS router. After issues started, I have tried resetting/rebooting both routers with no lack. Today, I have reverted back to using the Hub 5 as a router and the connection seems ok, but upon login to router settings I can see these warnings: DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM- and US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM- Could someone advise if this is normal to see these? Also, can Virgin Media block 3rd party routers somehow (shadow ban) from working properly when in modem mode, as I had similar situation around 2 years ago, I swapped my old ASUS router for another one and the issue was solved? thank you!
Problems: Adding a 3rd Party Router: ASUS RT-BE88U
Good morning all, I trust that you are well. I would like some guidance, please, on setting up my new router. It has been a while since I've been in the community, and the format has changed quite a bit! So, I've yet to really explore to see if the solution is already posted in another thread - will do that next Existing Kit: I have a Superhub 4 (SH-4) with the 1-GB service. Sadly, I am not in the 2,5 area, not that my needs justify the expense. I have logged on and placed the SH-4 into Modem mode, and when I connect to any of the ports directly with the Mac, I can log in via 192.168.100.1 as well as being able to access the 'net. So the SH-4 appears to be working in modem mode; as far as I can tell; oh, yep, the annoying LED strip is in green mode. ASUS Install: Yesterday, I connected my new router using the 2.5 WAN port on the Asus, connected to port 1 on the SH-4, and after configuring the router, it seemed to work, the WAN light on the ASUS was lit white-blue and all seemed to be fine and dandy. I then, after tinkering with something (tbh can't quite recall but I think it was binding two inputs together for my NAS)) and it required a reboot. After which the WAN lignt on the ASUS has been lit up in red, and I am unable to access the 'net. Even after rebooting and a factory reset, the WAN light is nearly always red. A couple of times, it has been white, but I still can't access the internet. The error message from the ASUS suggests a DHCP issue. I'm back on the SH-4 in router mode currently. Does anyone have any ideas/suggestions on what I should try next, to resolve this issue? I really appreciate any help you can provide.
xgs-pon with own router...
Well... Wish I was advised of this during signup. Now cancelled BT which I was happily using (albeit without symmetrical 1Gbps upload), constant 0-8ms ping on games such as Fortnite or to Cloudflare DNS/Adguard DNS and a stable speed over to the "upgrade"..... Can't use my own router reliably, double-NAT, no modem mode (could use PPPoE auth with BT and Sky[Sky needs DHCP Option 61 enabled]), consistent 5-8% packet loss to GeforceNOW (plus the extra 6-10ms latency...), fluctuating download/upload speeds mainly affecting the upload (burst: 700Mbps then drops steadily until the end of the test sometimes as low as 300Mbps). BT had a speed guarantee of 700Mbps, what is it here? Is there any chance of using my own router without their router also being in "router" mode? I've tried everything I can think of to try and get it working and now I refuse to spend anymore time on it when the whole network was fine prior to moving to Virgin xgs-pon. The whole product seems rushed through the door so as to not lose out with new customer take up in new areas... When is this going to change? If it isn't in the next month can I still cancel or what because this is the worst FTTP implementation I've used....?