Forum Discussion

Adam109's avatar
Adam109
Joining in
18 days ago

Intermittent WiFi

Hello, 

Long time Virgin Media customer. Wanted to seek advice on my internet connection. I keep getting intermittent internet connection for the last 2 weeks. My usual set up was Hub 5 connected in modem mode to ASUS router. After issues started, I have tried resetting/rebooting both routers with no lack. Today, I have reverted back to using the Hub 5 as a router and the connection seems ok, but upon login to router settings I can see these warnings: 

DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-

and 

US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-

Could someone advise if this is normal to see these?

 Also, can Virgin Media block 3rd party routers somehow (shadow ban) from working properly when in modem mode, as I had similar situation around 2 years ago, I swapped my old ASUS router for another one and the issue was solved? 

thank you! 

ASUS
Hub5
intermitted
Internet
  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    16 days ago

    Hi Adam109 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the connection issues you've been having 😔

    In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel