Solar storms causing problems!
There's been a lot of solar activity (winds, storms, sunspot activity, solar flares, northern/southern lights and CME's) recently and this has been causing problems. The last week of February was affected by erratic download speeds varying from a 98% drop in speeds to around a 10% drop. Upload speed was more or less normal. The USA was hit particularly hard as several websites went down, along with DNS servers. The odd thing was that other wi-fi devices were fine and connected to the internet as usual. My wired machine, however did not. On Friday 1st March I performed a speed test and the download speed is where I'd expect it to be. Another odd thing was that I was able to ping websites successfully, but I could not access them through browsers. NASA are reporting that a lot more activity is coming Earth's way on the 9th. Lets see what happens. I also post the occasional video about this here: https://community.virginmedia.com/t5/Community-Natter/What-are-you-watching-now/td-p/2914384 More reading: solar flares and geomagnetic storms - Search (bing.com)
Suspicious call?
Hello, I received an unsolicited call from a person claiming to be from VM who said that my Internet has speed and error problems. She guided me through several apps on my mobile (assist Client, W3C). She had access to all my data (eg monthly payment, bank account). Supposedly she also set up an in-person visit tomorrow to replace a box with a Mr Thomas Green). She then passed me on to a technician who claimed that I receive a 'thank you' refund of £600 and made me log into my bank account (he saw my card code) and tried to get me to set Tap Tap Send to receive this from the Philippines (a certain Mr Benny Tanasain). I then hung up. Is any of this genuine? How can they have access to all my data? If not genuine, how can I protect my mobile?COMPLIMENT
Dear Virgin, I wanted to share positive feedback on a staff member today but was unable to find a place to do this on the website!! I had a fantastic experience with Ross McCullough from your customer service team today and wanted to sing his praises at what a great staff member he is. He was very understanding, explained everything very clearly, helped me out tremendously with my circumstances at the moment, he was extremely polite and managed to change my mind about leaving. He is a real asset to your company. I hope this is the best alternative place to raise this compliment about Ross as I wasn't able to find an email address to submit this and hope this finds its way to his manager!!
