Frustrated with low speeds :-(
Hello due to my circumstances I am on the Essentials package and have had nothing but trouble with it Signal keeps dropping and today they said there's an intermittent fault they are working on and I had no signal at all for a while I am a Grandmother who is raising her teenage Grandson with Autism on her own He NEEDS to be connected to the internet for his well being as even at 18 he watches Cbeebies and his favourite music video's as his mental age is around 6 and he has limited speech I need the internet too as everything is done online and I need it to work! I also do not drive so shopping online is essential My area seems to suffer a lot of internet issues and only an O2 mobile signal ( just about ) works in this area , NO other mobile provider signal and we are not even out in the sticks , but almost! I am thinking of UPGRADING to a Volt internet package if possible as I am on a basic £8 a month O2 mobile contract I tried ringing VM today but I was too late ( after 6pm ) but this LOW signal is getting me down now and big man get's distressed when we LOSE signal completely like today or it goes super slow etc!! :-( It took me 2 hours yesterday to do a simple Just Eat grocery shop for essentials as it was SO slow indeed! I have had so many promises from VM over the years , am told to reset router etc but nothing helps and I was wondering if I change the package to the VOLT M250 which is only £3.99 more than what I am paying would it actually make a difference in having good internet connection over poor connection and speeds please? It seems to be the actual connection which is poor and intermittent rather than the speed being the issue? Which worries me I tried the pods but they did absolutely nothing at all!! I do currently just have the 54Mbps package ( the highest Mbps on the Essentials social tariff ) and on the Volt package it is 264Mbps for their most inexpensive package I don't suppose we would get a new router with the switch? My concern is this one is around 3-4 years old Also my concern is if I get hooked into the Volt 24 month contract and the signal is still rubbish I am STUCK and cannot leave! :-( :-( I am SO unsure as what to do and any advice would help please??Solved94Views0likes4CommentsUnable to Order Wifi Pods - Connect App Does Not Allow Orders
Please get somebody competent to just comb through every reference and page forwarding customers to the Virgin Connect App to order wifi pods. The Connect App will just continuously spam you for positive reviews even if you click unhappy, that aside even when running the 'home scan' all virgin support pages continuously forward you to, you cannot actually order a WiFi pod from the connect app. It's literally impossible, even the results of the 'Poor' scan forward you to the app it's already running in. Basic UX competency failure on all ends with the VM Connect App, the other app, the online forms, the online support chat, even the complaints form I filled out the response was pointing to the same place. I'm within my 14 days so seriously considering jumping ship if this is what's to be expected from Virgin Media. It's not that hard, it's common sense that a single router can't reach all rooms of a house with a loft. Why point customers in these loops asssuming that the customer is a pleb when you haven't even considered or tested your own links/feedback loops. Yes I've reset the router, Yes I've run the scans on the app, Yes I have WiFi Max included on my rip off contract which boasts wifi pods they are reluctant to actually give you. False advertising at the get go. Evidence in case that is also going to be parroted; https://ibb.co/x6YQS5Z Apologies if the tone comes across negative just exhausted from chasing this around since installation.Solved2.1KViews2likes10Comments
