Unable to see new account in app after moving house
Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me which I wasn’t aware of. My virgin media app is accessed through my primary email but it’s still linked to the old account which is now inactive. There appears to be no way to de-linking the old account number and linking the new account number to my virgin media app. I don’t really want to set up a new account with different email as I don’t access it and will likely miss important emails. The strange thing is that Virgin do have my current email on the new account as I get emails from them but cannot get online to view my account. Will be grateful if old account can be de-linked and new account linked to my login. Thanks,6KViews0likes23CommentsLink accounts
Ive moved home and taken my broadband with me which has been connected It asks me to link new account with old one which I've tried to do but always get an error Ive done chat help twice and told will get sorted but still nothing So I can't log in and see bills or anything . Service running fine but logging in is horrid and still same after 2 weeks .40Views0likes2CommentsMoved house. Conne tion & account problems.
We have moved house and arranged for a continution of service on our existing package. The account for our previous address shows up as "closed" on the VM app, but we have no option for our new account and aren't receiving a service at the new address. Can anyone advise please? Thanks in advance.39Views0likes1Comment