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Trying to sign in to view bills but get the Thanks For Your Order page
Have been connected for the past few days but when I sign in to view my account info and bills it appears briefly then switchs to the Thanks For Your Order Welcome to Virgin Media page. I've tried 2 different web browsers in case it was a cookie/cache problem but still can't see my bills. This is the screen that I get I get when I sign in to try view my billsDue to be connected Thursday phone system not recognising customer number
I signed up for VM broadband a couple weeks back with a request date of 23/10/25 It is a self install but I've not received the kit yet is this normal? I also need to request a longer coax cable as the location my router goes is about 5m away from the internal VM connection box but when I try to call to sort this out it asks for my customer number but it isn't recognised so I assume this is because I've not been added to the system yet? If so how else do I contact them to request this longer coax cable as I'm hoping ti can be sent at the same time as the router which as I say I've not been sent yet. I've signed in online / made an account but its saying Sorry, you can’t access this page You don't have a Virgin Media account linked to your Virgin Media O2 ID right now. Tap the button below to link your account. If you don't want to link your account now, go to your Virgin Media O2 ID and Security settings.Gave my notice to leave VM 2 October but O2 have already cancelled my Volt benefit
Gave my notice to Virgin Media to leave at end of contract on 2 October yesterday but O2 have already cancelled my Volt benefit today is this correct? I'm still a VM customer until my contract ends in October. My BB speed is still boosted from Volt just mobile side of it. Do I contact O2 or VM?Moving home - confused about billing
I'm due to move home on Saturday so I informed VM of this through their process of live chat which took forever! At 5:30pm, after speaking to a bot for half an hour asking me new address etc, I was then told I was being put through to a person and that the wait time was 29 minutes however the real person did not connect to the chat until 7pm so the wait was 1hr 30 not quite the 29 minutes! Anyway, on the live chat I was told having contract continuation is an exclusive reward for moving customers only at the moment (I'm still being charged £20 to move over so wouldn't exactly call this a reward to move a service I'm paying for!) My contract with Virgin expires on 02/10 at which point all my discounts will be removed so will need to either negotiate a new contract before then or move to another provider BUT and this is what I don't understand apparently a "reward" for moving is that they are saying I must pay 2 months upfront on my next bill (why can't I just carry on my regular billing!?) which means I will be paying 1 month @ in contract price and 1 month @ out of contract price + £20 moving fee! how is this acceptable!?
