Have been connected for the past few days but when I sign in to view my account info and bills it appears briefly then switchs to the Thanks For Your Order Welcome to Virgin Media page. I've tried 2 different web browsers in case it was a cookie/cache problem but still can't see my bills.
This is the screen that I get I get when I sign in to try view my bills
Forum TeamHi Smush 👋 Welcome back to the community forum! Thanks for posting.
Sorry to hear about your difficulties with online account access!
From the screenshot you have posted, it looks like possibly your first bill has not yet been generated. This can happen depending on your date of installation vs billing cycle.
I'm happy to take a look for you at our side, and send over a copy of the bill if it's been generated. Please keep an eye on your Inbox 📩 in the top right corner of the page for a PM offering support with this.
We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞
Forum TeamHi All 👋
Just returning to this public thread with an update - thanks to smush for PMing with me.
As a new customer, it can take a little time before all of your billing and account information shows in your online account - particularly if you are waiting for the first bill to be generated. Once this has been generated it should all show as usual.
If this isn't the case, please do let us know so we can offer further support! Thanks for your continued patience! 🌞
