ContributionsMost RecentMost LikesSolutionsRe: VM and O2 ignoring identity fraud Please let me know if you ever have any luck with this. I had a similar problem with an O2 contract that was taken out on the premise that It would be bundled in with the broadband. The broadband was unable to be installed which was a saga that dragged out for over a year, when I contacted o2 they refused to cancel the contract that I was then paying £19.64 for although it was meant to be a £3 extra and subsequently I got passed between o2 and virgin like a ping pong ball for the next year. When it came to cancelling the contract it took 4/5 attempts over the phone, social media and online chats before it was cancelled which ended in me having 2 months of missed payments which is on my credit file to this day. O2 quite predictably ignore all correspondence no matter who sends it and refuse to admit their wrongs even though I have screen prints to prove. I know how stressful this can be and a small claim court to get back what your owed doesn’t seem just when you’ve wasted countless hours trying to get something resolved which isn’t your fault. It’s ludicrous that in this day and age companies aren’t doing more to protect their customers financially and resolve issues efficiently. Virgin O2 Volt Cancellation issue In November 2021, I entered into an agreement with Virgin Media for a broadband connection, which included an O2 phone contract at a reduced cost. Unfortunately, due to complications during the broadband installation, the service had to be canceled. Regrettably, the cancellation process did not extend to the associated O2 phone contract, leading to me incurring charges beyond the initially agreed amount of £3 extra a month on my broadband and instead having to pay £15 a month which subsequently was raised to £19.64 for unknown reasons. Despite numerous attempts to resolve this issue over the past two years, the O2 phone contract remained active. This has resulted in me paying more than initially agreed upon, a situation that has negatively impacted my credit history due to a failed payment when I first attempted to cancel the service. My concern is no query I have took up with o2 in the recent or distant past has ever been addressed. This includes someone using my details for over 4 years and the numerous attempts I’ve made in order to get this contract cancelled. When contacting o2 I get told it’s a virgin problems and when contacting virgin I get told it’s an o2 problem. My last call I was told it was an o2 360 problem yet I was still unable to get anything resolved. To top this off I called to cancel my contract on the 18th of January and this wasn’t actioned which resulted in me having late payments on my account. I attempted via chat 3/4 times and was again told this was done before eventually managing to cancel through Twitter or X as it’s currently known. This has negatively impacted my credit rating. To clarify, I have never used or even activated this sim! I want to emphasize the urgency and severity of this matter. Not only have I been financially burdened, but the consequences extend to a negative impact on my credit history which has affected credit applications and hindered me since. I have no escalated this to the ombudsman and if that fails I will go down the small claims court route which I’m reluctant to because I don’t believe any refund I will get via small claim can compensate for the time and stress this has caused me. I am also owed money by virgin that they will not release even though they have stipulated that this is owed to me. Has anyone had this experience or does anyone have any advice that can help?