ContributionsMost RecentMost LikesSolutionsDamaged hub I recently had a contractor in to do some work and they disconnected my virgin media hub whilst I wasn't home. They have damaged the port on the back of the hub leaving me with no internet. How do I request a replacement hub? Re: Virgin media hub broken - 3.0 Hello, i have the same issue with my router except it is not the power connection which has come loose, but the internet connection which has come loose at the back of the router. I would also like to arrange a replacement hub please if possible Re: Packet loss Completely feel you on that last part. The only good thing about virgin is the download speed. The wifi is poor, the inconsistency with the service is unbearable and the customer service has got to be the worst in the game Re: Packet loss Not going to lie, I have absolutely no idea what any of that data means that you've included but thankyou for doing so! Hopefully it helps to shed some light that it's something that needs looking into Re: Packet loss Exactly the same for me. Friday evening it started and both PUBG and Rainbow six siege showing packet loss issues and when I run a connection test on the Xbox it shows this... Packet loss For some reason for the past couple of days I've been receiving upwards of 20% packet loss on my Xbox. Absolutely nothing has changed in my installation to have started causing this so I was wondering if there is a problem from the supply end?
