carrie88
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Account cancelled without consent
So today after receiving a higher bill than expected due to me been out of contract I wanted to discuss reducing my package to a reasonable monthly amount, can’t do this over the phone as virgin wants me to clear next months bill as well as this one before I speak to anyone over the phone, I managed to get through to someone by going through collections, however the person at collections managed to block my memorable password which has worked and been the same for 11+ years, to the next person who blocked my account further meaning I couldn’t speak to anyone over the phone to then trying to speak to someone online who would only give me one package option at the highest package I am on but wouldn’t give me prices for other bundles. move forward an hour and I have just received correspondence to say that my disconnection date is the 16th August. How can my account be closed without my permission disgusting way to be treatedRe: Netflix Scam
Exactly the same issue, however mine was linked to a completely different email I couldn’t access I spent many hours on the phone to virgin and Netflix, a complete breaches of GDPR and not anyone willing to sort it. After months of back and forth I received a refund but did not acquaint to the full amount charged in the end I gave up1.3KViews1like0CommentsRe: Netflix Scam
Ok so no still not resolved yet again I have a £5 charge on my account for this month. An additional amount of 15.99 appear last month so as a result of the amount under credited to my account the figure you ask I felt like I was still owed was £104.97 i can not ring Netflix and cancel as this will cancel my Netflix account I have had personally with them for years or is it someone’s else’s account I am been charged for again. the new total amount I have been overcharged is £20.99 so in total the amount that still needs applying to my account is £125.96 this is getting ridiculous and I am honesty going to go to the ombudsman and when it’s found that you are yet again in breach of your contract I will terminate.1.2KViews0likes1CommentRe: Netflix Scam
Completely wrong again, the credit applied does not add up to the correct amount and the bill (billing explained) did not make sense and there is still an itemisation for a Netflix subscription on my account that I have not agreed to or placed on my account myself, the credit applied was to reimburse me for the amount I was over charged for Netflix at £63.96 plus £15.99 that was going to be applied to Februarys bill and also a hood will gesture of £81.99 to take my January bill to my new amount of £44 a month as well as £89.28 so my February bill the new amount of £44 then a further £6.99 for the fee my bank charged me due to you attempting to take funds when you shouldn’t have, so if we add those amounts together they make a total of £258.21 not the £153.24 that still does not add up to any correct amount if we deduct the £63.96 from £153.24 then that only leaves the £89.28 to cover the over charge at my previous package rate to make February bill my new package rate, so I have still be over charged £15.99 for Netflix again and I have not been reimbursed £6.99 for my bank fees and the goodwill gesture to change my package price for January has just gone missing2.6KViews0likes6Comments- 2.7KViews0likes8Comments
Re: Netflix Scam
Not completely resolved issued with credit and Netflix removed from account and complaints issued a good will gesture and refunded the amount I had been over charged as well as reducing my monthly amount, for virgin media still to try attempt to take over £125 from my bank at the start of February and because I recalled it I had my services suspended today and blackmailed into paying the outstanding amount before I could speak with someone about why I had been charged at my previous bill rate and a charge applied for netflix again instead of my new monthly amount, still no closer to understanding why and how the credit I had applied to my account has gone, it’s like the credit was applied and then virgin media applied additional charges and billed me at a higher amount to take it back off me, with my new monthly amount and my money from Netflix refunded I shouldn’t have paid for February or March’s bill. I will be calling tomorrow to lodge another complaint and requesting a deadlock letter to go to the odbudsman with, this is fraud and completely out of order2.7KViews0likes10CommentsNetflix Scam
I have recently been charged £15.99 on My October, November & December Bill for a Netflix subscription that I have not taken out or agreed to, I have spent over 5 hours on the phone this weekend to many customer service agents who have call me a liar, been rude and very unhelpful, still unresolved, I have contacted Netflix who has told me the email address associated with this Netflix account and it has nothing to do with me, I have explained this to customer service who are still unwilling to deal with this as a fraudulent request on my account and will not reimburse or follow this up with an investigation, as a matter of coincidence around the same time that this subscription was requested in October I had a engineer attend my property, looking through the forum this is not a singular issue as other customers have experience the same thing, is this a core issue with virgin media that engineers and customer service agents are scamming virgin media customers, is this something that should be brought to the newspapers attention because I am more than willing to do so. I would be interested to see how many others have experienced this issue.3.8KViews1like17Comments