This doesn't happen every time, but every so often, when I press the red button in the top right of the remote, which normally turns on the TV and the TV box, they both switch on, but the screen stays dark and the sound constantly cycles between on a...

I've just "signed" a new contract with VM, which is supposed to include Netflix Standard and which is dated to start yesterday.the above screenshot shows what I get when I try to activate Netflix.  I have checked my inbox and spam folders and have no...