greyman
Fibre optic
Joined 16 years ago
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TV360 Box mis-identified on WiFi?
I have to admit to being perhaps more than a little paranoid about IT security, so when I saw an unknown device, titled "HUMAX NETWORKS", on my WiFi network, I immediately blocked it and started trying to figure out how someone outside of the house might have gained access. A few minutes later, the blocked item was relabelled as my main TV360 box and this was confirmed by that box no longer being connected to the Internet. Panic over and I've now unblocked it, but wondered if this is likely to be an issue with my router or whether the TV360 boxes might have some historical connection to Humax, that might explain this mis-identification?Solved39Views0likes1Comment- 47Views1like0Comments
Re: Area 30 Outage
If you had looked at the status via the page in My VM, the latest estimated time was 4:01pm, so different from the texts that both you and I had received with 1640 as the time. There were also similar differences between the online and SMS versions for all of the other estimates, so not sure what's going on there.31Views0likes0CommentsRe: Area 30 Outage
Yup NG19 is in area 30, or at least it was the last time I looked. We've just got in from walking the dog and not needing to restart my mobile tethering was a good clue that a fix had been applied. It would appear that my "conspiracy theory" might have been just that, although if those "finger in the air" estimates are being pushed out automatically, that is definitely something that could do with changing. The status had yet to be updated, but I guess that's not a major issue.46Views1like0CommentsRe: Area 30 Outage
Their latest 16:40 estimate has just about confirmed my suspicions. How can a technician(s) provide an estimate, four times, and miss every one, with 18 hours between the first and last? They're either very poor at diagnosing and/or fixing faults or VM are deliberately misleading their customers, to avoid paying the compensation from the scheme, that they claim to be so keen on. Bottom line, if you have yet to register a loss of service, do so without delay.59Views0likes1CommentRe: Area 30 Outage
The latest "estimated" time was 12:01pm and there is still no sign of a fix. I'm guessing that they just keep posting short estimated times, when they already know that it's going to be a multiple day fix. That way, affected customers will perhaps be discouraged from registering their loss of service and therefore not be eligible for compensation. I registered and I would recommend anyone else affected to do the same, if they haven't already, as I suspect that the fix will happen sometime next week, after a load of further missed estimated time updates.68Views0likes0CommentsArea 30 Outage
I'm not sure of the extent of the "area" that is currently suffering this issue, but since sometime in the mid afternoon yesterday, I have had no broadband, voice or interactive TV services. Apparently, their engineers are currently working on the issue, so I guess the services will be back when they're back, but my main concern has been the timing and content of the update SMS messages and the general dismissive nature of my contact with "Customer Services". So far, I have had three update messages, each giving an estimated time for a fix, each of which has expired by at least two hours before the next message arrives. The latest estimate was for 31/1/2025 06:40:00, which I'd taken as this morning, but the chat agent I've just spoken to appears to have misread it as 6:40PM. They do appear to struggle a bit with times and there doesn't appear to be any consistency on the format used, with AM/PM sometimes creeping in. It might give the impression that they're being deliberately obtuse. On the subject of my brief interaction with the agent, she basically ignored the 12 hour difference between the time in the text and her reading of their system and then just copy/pasted a script about it being an area fault and that their engineers were working on it and then just left the chat. For some reason, I didn't get a feedback request, which I think you'd guess, wouldn't have been overly positive. It'd be really nice to know more about the issue and particularly exactly when it is going to be fixed. Both BT and another fibre broadband provider have recently installed infrastructure in my street, so VM no longer have a monopoly on superfast broadband. Some interesting decisions ahead for when my contract nears expiry. Surely the competitors' customer service can't be as bad as this, or can it?Solved113Views0likes12CommentsRe: Emails missing since Monday
That Amazon order confirmation email has finally emerged. It was sent at 1912 yesterday and dropped into my inbox at 1026 this morning. The subsequent Amazon status update emails are still appearing hours late, with the exception of one that appears to have somehow bucked the trend, by "only" taking 71 minutes to arrive. Safe to say that this issue has yet to be fully resolved.556Views0likes0CommentsRe: Emails missing since Monday
I've just tried that on an email verification email that was sent at 2042 yesterday evening and received at 0849 this morning, as reported on my MS Outlook email client. Unfortunately, the webmail for VM email appears to have amended the email's sent time to around 3s before the received time, which makes it look like it was received fairly quickly. I have still to receive the order confirmation from Amazon, which would have been sent before the one above, so it looks like that one has just been lost.587Views0likes0Comments