ContributionsMost RecentMost LikesSolutionsAccount primary email is not know. To me Hi, I have been attempting to link my virginmedia account to the new virgin o2 id- on doing so it says it will request permission from an email (hotmail) and for me to type that email in full. This email isn’t known to me and I can’t recall having any hotmail accounts, how can this be changed to one I actually have as I can’t login to see it and amend it VM Connect App error The connect app isn’t allowing me to connect to the hub, I can sign in via biometrics and then it comes up with a white screen and two circling dots, quickly changing to error we could t connect you to the server please try again in a moment. Despite multiple attempts this isn’t working. I have read a few other posts and cleared the data for the app and safari. I have deleted the app and reinstalled. I don’t use a vpn and don’t have private relay on HELP. I use this to assist I. Managing my sons access as he has autism and the WiFi cutting off works better than the confrontation over the devices at times. Re: Relocate hub Hi Ashleigh, thank you for your reply. I am happy with the fee could you please message me to arrange nic Relocate hub I have been in my home a few years now and have decided the living room configuration doesn’t quite meet our needs. I am hoping to move the router to the alternative side of the room. Does anyone have a means of contacting virgin for a engineer visit