nicmarley12
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Re: Incorrect email
It comes into a never ending cycle as opposed to an error message. As the email it wants I can’t see anywhere on my profile. I was able to originally set up the o2 link so can’t understand what’s gone on with it. so it goes to the email screen then I can get the link o2/ virgin accounts and it won’t link just sends me back to same email page21Views0likes1CommentIncorrect email
Have had a nightmare lately with the hub and cam connect as part of the reset I had to sign in using the virgin o2 set up? Once again it is asking me to link my accounts however it shows a partial Hotmail account and I don’t ever recall having one let alone in the last five years of being with virgin. How can I have this removed as I can’t link the account and then can’t use any of the apps as I end up in a never ending cycle of it asking me to type the whole email out (which I don’t know) and then access that email to approve the link! It also makes sense of texts I was getting off virgin telling me they knew the broadband had an issue and to check email for instructions on booking an engineer but I never got any of the emails46Views0likes3CommentsAccount primary email is not know. To me
Hi, I have been attempting to link my virginmedia account to the new virgin o2 id- on doing so it says it will request permission from an email (hotmail) and for me to type that email in full. This email isn’t known to me and I can’t recall having any hotmail accounts, how can this be changed to one I actually have as I can’t login to see it and amend it63Views0likes3CommentsVM Connect App error
The connect app isn’t allowing me to connect to the hub, I can sign in via biometrics and then it comes up with a white screen and two circling dots, quickly changing to error we could t connect you to the server please try again in a moment. Despite multiple attempts this isn’t working. I have read a few other posts and cleared the data for the app and safari. I have deleted the app and reinstalled. I don’t use a vpn and don’t have private relay on HELP. I use this to assist I. Managing my sons access as he has autism and the WiFi cutting off works better than the confrontation over the devices at times.Solved61Views0likes2Comments