I have been in my home a few years now and have decided the living room configuration doesn’t quite meet our needs. I am hoping to move the router to the alternative side of the room. Does anyone have a means of contacting virgin for a engineer visit
There will be a charge of £25.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Forum TeamHi there nicmarley12
Thank you so much for your post and welcome back to the community forums, its great to have you here.
I would be more than happy to look into this with you via a private message, as our community member Tudor has stated there is a £25 call out charge for this. If you are happy with this then please do let us know and we will pop you a PM.
Hi Ashleigh, thank you for your reply. I am happy with the fee could you please message me to arrange
nic
Forum TeamHi nicmarley12,
So we can arrange a technician please look out for the white envelope to join a private chat.
Regards
Paul.
