falcon2
On our wavelength
Joined 4 years ago
User Profile
User Widgets
Contributions
Re: VM Source problem on TV
No, I don't have a Sky box. The batteries are fine. I've connected to HDMI 1. All I'm saying is that on the front of the TV it used to have the VM icon with a tick in it. Now it has gone and when I use the Samsung remote for source, it says Sky. I'm just about to try newappollo's suggestion above. Thanks for replying.11Views0likes0CommentsVM Source problem on TV
Yesterday the TV and 360 Box turned off unexpectedly. I did the usual unplugging etc and eventually things came back but not for long. For the next hour one or other or both devices were switching themselves on and off. I checked the service status on VM and it turns out that there was an intermittent fault in the area. Give it 24 hours. Today, the TV and Box are working but there is an orange colour on the service status for the TV. The Samsung remote doesn't now work the TV apart from showing the source. The VM remote operates TV and Box but there's no source button. The VM icon has completely disappeared from the TV and the source shows as Skytv. Should I be bothered by this, surely the source should be VM? The HDMI cable is connected to the normal port, not the ARC3? one, is that correct? When I was reconnecting everything yesterday I did go to the ARC3 one and no internet was forthcoming so I guess it's now in the right one. All settings show as OK on VM ( apart from TV ). If you're still reading this, you can see that I'm hopeless with technology! I'm reluctant to use the chat facility at this stage as I put myself under pressure and start pressing the wrong buttons. Therefore, any simple steps advice would be gratefully appreciated Thanks.52Views0likes6CommentsContract Renewal Mess
Today I tried to renew my contract ( ends June 30th ). I just wanted to keep the same package and to negotiate a reduced price from what was on offer after June. I was paying £104 per month and they were quoting £124 so I thought I try to get as close to the £104 or if they were generous and valued loyalty ( 3 years with them)perhaps a bit below £100. I have a basic broadband and tv package with Sky Sports + HD and TNT. There's some phone chatter stuff but we don't use it. We were actually told it was cheaper to have the phone rather than not when we started with Virgin 3 years ago. I made it clear that I wanted the sports channels, asking twice for confirmation that they were included. I was told yes and I duly agreed £86 per month. Then they said there was a problem, they couldn't add the HD due to technical difficulties at their end but, no worries, I could do it myself later. The dropped the price to £79 per month. Feeling very pleased with myself, but wary of problems from the last renewal, I turned on Sky Sports and the channels had gone! All of that had taken 2 hours and I spent a further 2.5 hours with other agents before finally getting a package which is the same as my original intention and for the current price of £104 per month. Not great service, no explanation for the mixture of prices given and one pretty unhappy customer, made worse when I tried Sky sports to watch Sunderland v Coventry and the channel is still blank. It seems that my case is not an isolated one but I have to wonder just why a media company is so bad at communications and given that I couldn't get on their site all day on Monday made me wonder just what is going on.51Views0likes2CommentsRe: HD upgrade
A couple of points. I was not told about the change in TV package that may or may not have occurred during the contract period. I'm old fashioned, a contract is a contract and nothing changes within the fixed term without agreement ( silence not being agreement). So, I had no idea about the position re HD. My channels for Skysports were not all showing as HD and my Account details had SD written on it. Furthermore, I really cannot be bothered arguing , bartering etc . I would have gone elsewhere if I hadn't got what I felt was reasonable. Although, that would have been a major inconvenience. I was due to pay £125.50 pm from 1/2/24 and got an offer of £82.50 which included HD and a faster internet speed. I was told, and it's in writing on the Whatsapp dialogue that my package was the same as before but with HD. and faster speed. If some of you are telling me that I should have been having HD already then I assume the Virgin team failed to inform me? Also, as TNT had been removed from the package ( therefore not the same as before) then I had to get that added the next day at the cost of £10pm. In conclusion. I was happy at £82.50 and even at £92.50. I was not happy with the way it was sold to me ( TNT addition) but in fairness the agent offered to pass me to customer services or suggested I cancel during the cooling-off period. I'd already spent 5 hours waiting one day and then 3 more hours the next day so decided to accept the offer. I've no wish to speak on the phone, I have tinnitus and it means I don't always pick things up easily. I like to have time to think and Whatsapp gave me that. The fact that the initial agent failed to fully explain the position could not possibly have been picked up by me.2.5KViews0likes1Comment