Dream-RJ
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Re: Disgusting overcharging for existing customers.
Just wanted to issue an update. Because I lodged a complaint they dealt with my case much quicker. Funny that when you think about it. They refused that they could not do any credits onto your account but the moment you have an active complaint they are able to when you are threatening to goto the ombudsman. This needs to change. We should not need to have to do this just to get you to act. You could easily cut all that stuff out if you just did the right thing from the start so it did not waste our time or your time any further. They basically removed my Sky Sports UHD saving £7 they also wavered some other small 30 day fees relating to that removal of Sky sports UHD and then on the phone call I just had from the manage who was dealing with my complaint he was able to offer me a £10 rolling credit bringing my price per month down until the end of my contract. I mean honestly why could they not just offer this right at the start? Why cause me all this stress? VM really have a lot of work to do in making sure customers are treated fairly in this difficult times that we are all in right now.105Views0likes2CommentsRe: Disgusting overcharging for existing customers.
Yeah I just took a look at BT and Sky. I could get a better deal with BT over Sky. With sky it would still be around £80 but with BT it would be £70 but that is only for 12 months after 12 months it goes up to £129 for the remaining 12 months of the contract. So that would not be good option either. For now I just decided to ask Kath to remove Sky Sports UHD from my package that will reduce my bill by £7 and then in 7 months when my contract ends I will contact them again to see what they can offer me then. I will for sure downgrade my broadband I think then. I do not really need gigbit anymore. M500 will be fine for me now.207Views0likes0CommentsRe: Disgusting overcharging for existing customers.
Yes because you are probably a new customer so that means you are still on a new customer deal. Many are existing customers who have been with VM for many many years. The fact is they did not used to be this bad. They have changed a lot over the last 5 years and now they are very greedy and they do not allow people still in contract to get a better deal or reduce their services without it costing MORE than what they pay currently. IT is predatory and it is not right.216Views0likes0CommentsRe: Disgusting overcharging for existing customers.
So much for them wanting to help me. They could not offer anything better just like on the phone when I phoned up. I am a vulnerable disabled person and it is disgusting that they are locking me into a contract and refusing to bring down my costs. The only thing they could do was remove TNT Sports or Sky Sports from my package which I need. That is my escapism. I need the sports channels. Netflix I do not need, kids channels I do not need. I also would be ok with basic TV channels and a reduction in the broadband speed but like I stated for all those reduced services it would end up costing me more than what I am paying right now. See what I am trying to say. Virgin Media is a disgraceful company who does not care about their loyal vulnerable customers. The moment you get into the Mega Volt bundle they screw you over every which way they can and make everything else be that reduced services COST more. This is exactly why when they lock you into contracts even when you only have 7 months left of the current one. They stop you from being able to reduce your services because they STATE the system will not allow it. The system is disgusting and setup to take as much money from those vulnerable customers as they can. I know they could do something to help they are just refusing to help. I think I will have no choice but to cancel and goto the ombudsman and I will refuse to pay the remaining 7 months when I cancel because this is on THEM not me. They are the ones being predatory and greedy and treating vulnerable customers like dirt.91Views1like0CommentsRe: Remember you could lose everything at any moment!
You only just realised that everything is lost? we can not take anything with us when we go either. But on a serious note I made the switch and did the update for my V6 box to 360 software about 6 months ago. I had errors during it and it was a pain but basically the error I had was because the system did not automatically approve it even though It should have done so. So I could not update the box until I got help on this forum and someone told me to ring them up and ask them to approve the request or something. You had to order the remote which they sent via the post. Once you got the remote then you should have been able to update the box but in some cases like mine they need to manually approve it at their end so you can proceed to update. Honestly I stream most things now anyway online and I rarely record things anymore. So it was not really a loss for me. Yeah it lacks a lot of features what TiVo had but the UI is super clean and nice to look at. The voice feature is useful but very basic. Like something from 2010 lol. It is not like Alexa or ChatGPT. It is like a really bad AI from 2010 lol. It is entirely your choice. Personally I think it is worth it.20Views0likes0CommentsRe: Contract renewal issues part 2
The best advice is they should waver the cancellation charges because they have overcharged you on 2 new contracts and they kept making mistakes. This is their fault. I would make a complaint or contact the CEO Team. I used to have to deal with the CEO team but not sure that you can do that anymore. They even had a direct phone number you could ring as well until they discontinued that during Covid. Plus the CEO changed around the same time as well. I would refuse to pay a termination fee because they are at fault. Last other option is to contact the ombudsman and provide them with the emails with the PDF files and any other screenshots you have or evidence of your correspondents you had with VM the last few days. That should make your case very strong and just say that you want to now cancel your current contract and you do not think it is right I have to pay the cancellation fees for early termination because VM have made multiple mistakes when you was trying to renew your contract with them. Good luck.83Views1like0CommentsRe: Disgusting overcharging for existing customers.
I replied to your private message Kath. I have been a customer for over 20 years. You do not need to tell me that sentence. I know how you work. You have got worse and worse over the last years. I do see an improvement in this community forum though. For many years you used to take over a week to reply to people who posted. So at least this was much faster than it used to be. Or maybe this you are AI and not a real human hence whey the replies are much quicker? Every company is using AI now so it would not surprise me in the least if you was AI. If you are a e real person I apologise but these standard replies does not make us feel you actually care and want to help existing customers. I just want a cheaper deal like the new customers get. That is only fair. What is not fair is charging double what new customers pay for the same services. It is actually criminal. In a fair world everyone should get the same deals everyone who is on the same package should be paying the same price. Example you do not goto a coffee shop and it states the price of a coffee is £4 on the board but in small print it says that is the price for new customers only. Existing customers the coffee is £8. That was just an example how bad it actually is. Anyway I am ranting. I will await to see what you can offer me. I provided you with the details you requested.125Views0likes0CommentsDisgusting overcharging for existing customers.
Blimey just tried contacting Retentions to see if they can offer me a better deal on my mega volt bundle the highest one because of the April price increases. All they could offer me was the same package for £2 cheaper but the April price increases would still be applied to the £104 price per month. I then said what if I went for the bigger bundle with netflix and sky sports and tnt sports included and that was only M350 broadband that was £158 per month on the website that package for new customers is only £78.99. Seriously Virgin Media are locking everyone who is on their top tier package by inflating the costs of the much lower packages by crazy amounts to stop people from downgrading. This is totally disgusting and the ombudsman should be informed about this. This is shady business practices. So I think it is time to goto BT or Sky now. This is just crazy. How in the hell can Virgin media think that it is ok to overcharge for packages for existing customers? It is totally insane and totally greedy and unfair to all us old loyal customers. I have been with them for over 20 years now.547Views1like14Comments