Dream-RJ
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Re: Hi can a rep please contact me in PM asap please?
Just wanted to let you know I sorted it over the phone. Removed a few bits and they reduced the current bill down to £72 which it was at £182. Signed a new 24 month contract which was a little cheaper than my old contract was at. The old contract was actually meant to end on 18th October but for some reason the promotional codes ended so that is why the amount was so big because they was not applied to my current bill even though my contract should have ended on 18th. At least it is sorted now. I payed the £72 as well for this month. Next month bill will be £92.30Views0likes0CommentsRe: Hi can a rep please contact me in PM asap please?
Actually that is incorrect, the forum team can do contracts for you via PM. 7 months ago when I needed help they told me this and they said because I was still under contract there was no lower priced packages she could apply for me and I would have to wait until my current one ended to get the latest better deals. She also said that she can do it for me at that time. I hate calling up because it is always the off shore call centres. I never manage to get through to the UK retentions call centre anymore.48Views0likes0CommentsRe: Hi can a rep please contact me in PM asap please?
What is more is I was not even notified by email or text that my VM contract was about to end either? So this alone has now put me in this bad situation because I was not reminded to sort a new contract out and now I have a huge balance on my latest bill that I can not pay. I sent @Kath_P a private message just now as well.57Views0likes0CommentsHi can a rep please contact me in PM asap please?
Hi, So I just logged into my virgin media account and saw that my contract ended and my new bill is double what it usually was under the contract. I can not afford or pay this amount. Can you please message me so you can find a new contract for me and sort this bill amount out because I can not afford to pay the amount it states. I will discuss with you what services I want to retain etc in the private message. I thought my contract ended in October? So that is why I did not ring up and look for a better deal before because I thought it was October. As I stated, this amount that is showing that I have to pay is far to much and I do not have that amount of money spare to pay that amount. Thanks75Views0likes6CommentsRe: Disgusting overcharging for existing customers.
Just wanted to issue an update. Because I lodged a complaint they dealt with my case much quicker. Funny that when you think about it. They refused that they could not do any credits onto your account but the moment you have an active complaint they are able to when you are threatening to goto the ombudsman. This needs to change. We should not need to have to do this just to get you to act. You could easily cut all that stuff out if you just did the right thing from the start so it did not waste our time or your time any further. They basically removed my Sky Sports UHD saving £7 they also wavered some other small 30 day fees relating to that removal of Sky sports UHD and then on the phone call I just had from the manage who was dealing with my complaint he was able to offer me a £10 rolling credit bringing my price per month down until the end of my contract. I mean honestly why could they not just offer this right at the start? Why cause me all this stress? VM really have a lot of work to do in making sure customers are treated fairly in this difficult times that we are all in right now.158Views0likes2CommentsRe: Disgusting overcharging for existing customers.
Yeah I just took a look at BT and Sky. I could get a better deal with BT over Sky. With sky it would still be around £80 but with BT it would be £70 but that is only for 12 months after 12 months it goes up to £129 for the remaining 12 months of the contract. So that would not be good option either. For now I just decided to ask Kath to remove Sky Sports UHD from my package that will reduce my bill by £7 and then in 7 months when my contract ends I will contact them again to see what they can offer me then. I will for sure downgrade my broadband I think then. I do not really need gigbit anymore. M500 will be fine for me now.322Views0likes0CommentsRe: Disgusting overcharging for existing customers.
Yes because you are probably a new customer so that means you are still on a new customer deal. Many are existing customers who have been with VM for many many years. The fact is they did not used to be this bad. They have changed a lot over the last 5 years and now they are very greedy and they do not allow people still in contract to get a better deal or reduce their services without it costing MORE than what they pay currently. IT is predatory and it is not right.363Views0likes0CommentsRe: Disgusting overcharging for existing customers.
So much for them wanting to help me. They could not offer anything better just like on the phone when I phoned up. I am a vulnerable disabled person and it is disgusting that they are locking me into a contract and refusing to bring down my costs. The only thing they could do was remove TNT Sports or Sky Sports from my package which I need. That is my escapism. I need the sports channels. Netflix I do not need, kids channels I do not need. I also would be ok with basic TV channels and a reduction in the broadband speed but like I stated for all those reduced services it would end up costing me more than what I am paying right now. See what I am trying to say. Virgin Media is a disgraceful company who does not care about their loyal vulnerable customers. The moment you get into the Mega Volt bundle they screw you over every which way they can and make everything else be that reduced services COST more. This is exactly why when they lock you into contracts even when you only have 7 months left of the current one. They stop you from being able to reduce your services because they STATE the system will not allow it. The system is disgusting and setup to take as much money from those vulnerable customers as they can. I know they could do something to help they are just refusing to help. I think I will have no choice but to cancel and goto the ombudsman and I will refuse to pay the remaining 7 months when I cancel because this is on THEM not me. They are the ones being predatory and greedy and treating vulnerable customers like dirt.134Views1like0Comments