mildenhall
Rising star
Joined 14 years ago
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Unable to Renew/Update Account despite two Attempts and Assurances from VM
I have gigabit broadband and talk anytime landline with VM. Due to the recent price rises, I decided to renew my contract for a better deal. Attempt #1 : Click on "renew" on my.virginmedia.com website and go through the online process. I get contract change notifications via email (can provide the document numbers by PM). I wait until the next month and nothing has changed. Attempt #2 : I call VM to verbally change my contract. They cannot match the deal offered to me by the VM web site but can offer a monthly discount of £9. I agree this. I get contract change notifications via email (can provide the document numbers by PM). I wait until the next month and still nothing has changed. Please VM look into this and action the contract change! Thanks400Views0likes1Comment