Rich12
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Joined 4 years ago
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22 months
Had a intermittent internet connection for 22 months and counting, had a total re-wire in and outside 2 repulls and equipment still the problem exists. Being lied to,false info given not listen to and more, CEO executive team I emailed in March 2024 no reply, promised a call back off them, lol not happened, vm sent 2 emails to them, nothing, they just don't give a dam. Vm are terrible all I get is sorry, I understand, guess what, YOU DONT. Was promised that when I called today I would be put through to the CEI office, nope instead was lied to on one call, woman Cound not understand the word. Fee, last call I flipped after repeating my self so many times. Vm are really unbelievable and will lie to you PROVEN287Views0likes2CommentsMy bill
Hi, after 18 months of having a intermittent internet connection and still on going I received a email saying my bill is over due. They say they have email me and yet received no response, yes they have emailed me and I have made contact them many times. Well in fact I told them months ago and emailed the CEO executive office 2 weeks ago, verbally told them twice last week. I gave the executive office 3 working days to respond, they didn't, In that email I told them no response means we would not pay the bill till our problem is sorted with no added fees no restrictions and also explained why we can't be restricted. But in virgins way that does not mean nothing, you told me and want payment, I told you why but don't mean nothing, why? 18 months of the Internet on and off WiFi and hard wired 60+ technicians, 2 re,pulls full re,wire in and out the house, 4 new hubs, 3 new phones, and still the same, would pay for something your not receiving which should be, super fast reliable broadband will we have being paying for that in full but are yet to get it. Fix our problem, we pay the bill, simples261Views0likes1Comment