ContributionsMost RecentMost LikesSolutionsRe: Unable to access VM account To Coenoby. Hi , now into VM account realised used iCloud email address. Thanks for your help. Re: Unable to access VM account Hi , Yes always been a paying customer . Tried again to access VM account with old and new password but with same result no access . So unable to go to Account settings : Virgin Media Account details. Thanks Unable to access VM account Hi , unable to access my Virgin Media account this is a first as never had this problem before. Advised email address or password not recognised. After several attempts tried forgotten password to no avail. Several days ago I was advised verify imap password but I didn’t at that time have access to my passwords . Any help to gain access would be appreciated. Thank you. SolvedRe: Secondary account not receiving emails on new iPhone. Hi thanks for taking time to look at this. We phoned 150 and they provided the solution to her problem. Again thanks for replying. Secondary account not receiving emails on new iPhone. I am the main account holder my wife has a secondary account. We transferred her data over to a new iPhone. All moved over except NTLWORLD mail unable to send or receive.. Hopefully the forum may provide a solution but fingers crossed. Thanks for looking, Re: Secondary account not receiving emails on new iPhone. Graham thanks for trying to help . Still baffled couldn’t find a solution on what seems to be a standard format. I see the wife’s secondary account is there but no option to retrieve forgotten password. It seems thirty odd years with same provider and some things don’t change. A day wasted looking for a solution that should be an easy fix. Not wanting a new VM.com just access to the NTL secondary account is.