Forum Discussion

stew7019's avatar
stew7019
Joining in
5 months ago

Secondary account not receiving emails on new iPhone.

I am the main account holder my wife has a secondary account. We transferred her data over to a new iPhone. All moved over except NTLWORLD mail unable to send or receive..

Hopefully the forum may provide a solution but fingers crossed. Thanks for looking,

  • Graham thanks for trying to help . Still baffled couldn’t find a solution on what seems to be a standard format. I see the wife’s secondary account is there but no option to retrieve forgotten password. It seems thirty odd years with same provider and some things don’t change. A day wasted looking for a solution that should be an easy fix. Not wanting a new VM.com just access to the NTL secondary account is.

     

    • Akua_A's avatar
      Akua_A
      Forum Team

      In this case, we would be happy to look into this for you stew7019. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,

      • stew7019's avatar
        stew7019
        Joining in

        Hi thanks for taking time to look at this. We phoned 150 and they provided the solution to her problem. Again thanks for replying.