ContributionsMost RecentMost LikesSolutionsRe: Virgin 360 I have done the upgrade and I cannot get into any streaming services Netflix prime or itv help Virgin 360 I have just upgraded to 360 but my Amazon prime just comes up with something went wrong. I can see others have this problem hope can i rectify this Reset ntl world email password My husband has an email address on my NTL world account. He has forgotten his password. His Windows mail has expired and we need the password to convert to Outlook. Can somebody help me with how we change it over because if I click the forgotten password button and put in his NTL world email address it says it doesn’t exist but it does.