luvmytech
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Out of contract but seems impossible to downsize
Out of contract on max package so cost is now £141 or thereabouts. Called to discuss downgrading and was offered higher prices for less services. The website has a new contract offer which seems to change every day. The number of streaming services now available on a pay as you go basis (netflix, Disney, Now sports etc) means it would make sense to have a basic fast enough internet service and buy what you want when needed for mobile phone and tv. Virgin media looking rather old fashioned and inflexible. Anyone any different experiences or tips? thanks66Views0likes2CommentsRe: took over deceased mother's contract. netflix disappeared but still being charged, +other probs
took over deceased mother's account. she had netflix included and this was part of the reason for continuing. on trying to access netflix i can login but when clicking on something to watch it says " account has been paused please update payment details" reading the fora this has clearly been a common problem. i tried sorting via the chatboxes but the agent did not even understand the issue, told me to contact netflix who of course said it was a VM problem. the first agent i chatboxed to said i would get a code within 48=72 hours. of course this did not happen. i see some people have had a resolution via these boards so if someone could help me would be most grateful. thanks745Views0likes1CommentRe: took over deceased mother's contract. netflix disappeared but still being charged, +other probs
been on the virgin media chat box this afternoon trying to sort it out. utterly hopeless. cannot even understand the problem and told me to contact netflix who told me it was virgin media's responsibility. I see that it's a common problem when people start new contracts .748Views0likes0Commentstook over deceased mother's contract. netflix disappeared but still being charged, +other probs
I took over my recently deceased mother's contract. Ultimate volt bundle . was told verbally on the phone that to activate netflix would be able to do this by going to entertainment services and clicking on an "activate netflix button" after 48 hours or so of new contract starting. .... no such button exists that i can see. chatted online via chatbox to someone who said the same thing , then said an email would arrive after another 48 hours to activate netflix ..... of course nothing appeared. have also received extra charges for paper bill that was not requested. other issues related to the bereavement transfer as well .. main point of this post is to seek info about netflix issue. I'm aware that others have had the same issue. thank you in advance for any help.928Views0likes6Commentstv go demanding i re-register devices even though its the same device
here we go again. tv go is demanding i register again ..so now i've got no slots left and have to wait two weeks to use the service. is this because i've cleared cookies on the devices? surely they must have found a solution to this by now. hoping someone can reset my slots thanks in anticipation.466Views0likes5Comments