took over deceased mother's contract. netflix disappeared but still being charged, +other probs
I took over my recently deceased mother's contract. Ultimate volt bundle . was told verbally on the phone that to activate netflix would be able to do this by going to entertainment services and clicking on an "activate netflix button" after 48 hours or so of new contract starting. .... no such button exists that i can see.
chatted online via chatbox to someone who said the same thing , then said an email would arrive after another 48 hours to activate netflix ..... of course nothing appeared.
have also received extra charges for paper bill that was not requested. other issues related to the bereavement transfer as well .. main point of this post is to seek info about netflix issue. I'm aware that others have had the same issue.
thank you in advance for any help.