Jaguare240
On our wavelength
Joined 5 years ago
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One touch switch vs 30 day notice - do they interfere?
Switching to vodafone. The agent at vodafone said to cancel the 30 day notice first before switching. But the VM agent said it's fine to use the one touch switch without having to cancel the 30 day notice. I recall reading this could interfere but considering vodafone and virgin media use separate infrastructure it should be fine. Quite confusing, any advice on this?Re: One touch switch - vodafone cannot find my broadband service?
Managed to fix this thanks to a helpful agent at vodafone. The issue was due to not having an existing landline (I thought the landline number still existed even though i didn't have landline as part of my current contract with VM) so i had to get a new landline number.One touch switch - vodafone cannot find my broadband service?
I don't get why it's so hard to switch! I tried to do the one touch switch but they couldn't find my broadband with virgin media. Is it because i requested a disconnection prior to doing this? If so i need to un-disconnect with virgin media first and then do one touch switch again? And how long will that take? I dont want to un-disconnect, find out it STILL doesn't work and then have to pay for another week of my new hiked contract.
