place36
On our wavelength
Joined 5 years ago
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Connection issues
Hi -The ethernet connection between my installed 360 TV BOX and Hub 3 was lost today. The fault shown on my TV SAID IN ORDER TO Start up again I had a to input my broadband network starting VM----- and password to restore my TV channels and Apps. The cause of the fault showed as a very slow signal strength due to the ethernet connections at each end of the cable were loose and I was urged to make sure the connection between 360 TV BOX and Hub 3 was securely tightened. Are your ethernet connections securely placed in the ports? My connection at the end of the cable is my issue as I am reminded when an app is not able to download because of insecure and loose connections which are not clicking into the ports but are unstable causing connection issues .Hope the Virgin media Team can help me either by replacing the existing ethernet cable which causes a very slow signal strength with another one which will connect in place with a click in each port and send a great signal strength.Re: Connection issues
The yellow connectors are not working together to produce a strong signal by ethernet as recommended to use over a Wifi connection. At this point I would consider an upgrade to a more reliable Broadband Router .With this in mind, please can you pass on these images to an engineer and will you be able to lmplement an appointment for his visit to install the next generation Broadband Router on my behalf Thank you GarryTiVo box upgrade
Hello; I am looking to upgrade my Tivo box 500 GB ;and want the V6 BOX installed in place of this. Who knows how long I have had this tivo box ,so no wonder now faults are happening.On the red button the functions when I want a category keep skipping and this happens on my tv function too. I would appreciate it if a representative from Virginmedia can send me a private message to sort this issue out Thankyou
