JMLV
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Your service has been temporarily disconnected
I am the son of the account holder, who passed away recently. I informed VM of this yesterday and, because I don't want to keep all the services, I was advised to close the account. The person I spoke to said he would schedule the disconnection for 10 days time, and that in the meantime, the sales team would contact me to discuss a new package. Now I'm seeing this message and obviously have no internet connection - at a time when I really need it, given that I need to upload pictures for my mum's funeral, amongst other things. Can you please advise why the service has been 'temporarily disconnected' - and if this is normal practice, why I was not informed about it.742Views0likes1CommentSlow network speeds
Hi all, I have Gig1 fibre and a hub5. I'm getting correct broadband speed into the hub.. but nothing like the speeds I should be getting for any device connected to it (max speed I can get on anything is about 270 Mbps. Currently, I have the hub in modem mode, and I'm using Deco's as router and APs - but I've already tried taking the Deco's out of the equation completely (and putting the hub back in router mode) and I still have the same issue. Whatever device I use, whether wired or wireless, I'm still only able to achieve speeds of around 270 Mbps - and this on devices that are capable of 866 upwards. Any help greatly appreciated.603Views0likes6Comments