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JMLV's avatar
JMLV
Joining in
9 months ago

Your service has been temporarily disconnected

I am the son of the account holder, who passed away recently. I informed VM of this yesterday and, because I don't want to keep all the services, I was advised to close the account.  The person I spoke to said he would schedule the disconnection for 10 days time, and that in the meantime, the sales team would contact me to discuss a new package.  Now I'm seeing this message and obviously have no internet connection - at a time when I really need it, given that I need to upload pictures for my mum's funeral, amongst other things.  Can you please advise why the service has been 'temporarily disconnected' - and if this is normal practice, why I was not informed about it.

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    9 months ago

    HI JMLV, 

    Thanks for taking the time to contact us via the Community. We're very sorry to hear about your recent bereavement. 

    We understand that you will currently be going through a difficult time. Please give our specialised team a call on 0800 952 2302. They will be able to check what's happened and get things corrected to ensure your connection is restored. They're available 8:00am – 4:30pm from Monday to Friday and are closed over the weekend.
    Keep us posted on how things go. 

    Thanks,