johnny64
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Joined 6 years ago
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Re: Hub 3.0 Red Light
Hi I've had the same exact problem as you for a long time red light constantly on losing internet connections frequently router hot I talked to technical they ran in depth tests said found a problem will order and be sending me out a new hub3 router in 3-4 days...26Views1like0CommentsRe: Lost my renegotiated renewal contract made over phone call.
Hi David well I got a message from Yodel about delivering my new router today between 13.06-15.06 many messages yodel and updates & it's on its way your next on the delivery then nothing? I was in received no messages or email and sat indoors near front door waiting. I downloaded yodel app and went on chat and was told the delivery guy couldn't find my address?...so I said that's not acceptable didn't he have Google maps?.why didn't the driver phone me he's got my number it's registered and on the app?.. as on the map he was shown near my addres it's not as if I live in the middle nowhere I live off near main road easily found,.plus I've had no problem with deliveries from Amazon,Tesco, Morrisons,royal mail. I told him the service yodel is no good not fit purpose and Im making a formal complaint. The guy on chat said just wait until tomorrow Sunday 24 hours!...then he cut me off then I chat another guy he said delivery will be on Tuesday that was the original delivery date So I said so what will this other driver know how to find my address if the other guy couldn't may e telepathy? He said I'm.sorry your annoyed I understand but don't worry you will get it delivered tuesday. Yodel not fit for purpose virgin should stop using them as courier I've hear from other people same issues with them.9Views0likes2CommentsLost my renegotiated renewal contract made over phone call.
Lost my renegotiated renewal contract made over phone call. After much annoyingly frustrating amount jumping through multiple hoops of trying to get through to customer service on 151 home phone, I got a difficult to understand Indian lady who wouldn't stop talking not giving me a chance to speak! I phoned today 23rd May 2025 to check why I hadn't received confirmation of a renewed renegotiated contract I made on the 9th of May 2025 which I asked for and recorded the call! Lady said there was no record of my call 9th may or any new negotiations?..well I have a recording proof you did! She transferred me to retentions who put me on hold for ages she found the transcript of my call 9th may and confirmation of new renegotiated contract down from £70 to £35 month...no apologies so I made a complaint not happy bad service and having chase up things. She raised it as a complaint and said my contract will be processed 3-4 days i demanded confirmation of my new £35 contract and confirmation of my verified call on 8th may. What a headache!Solved100Views0likes6CommentsRe: Lost my renegotiated renewal contract made over phone call.
Hi yes I got a call back this early evening from very pleasant Josie@ VM customer service & complaints she was apologetic and helpful and resolved my main complaint and redone my negotiated discount on broadband landline deal to £35pm. Also my frustration at not being able to easily connect with customer adviser agent she will make changes to 151 service accessibility menu ect. Also I mentioned router ongoing long time problem not resolved, I've had a problem for a long time all of 2024 with my hub3 router constantly disconnecting every day many times day and evening the red light is constantly on the router and hot even in well ventilated room even after pin reset & reboot . Josie transferred me to technical guy and he ran multiple tests and could see a problem and has ordered a new router to be sent out to me in next 3-4 days courier.23Views0likes1CommentRe: Xbox connection dropping on Hub 4
Hi James,well at least they changed your router hub. After suffering 10 months of intermittent daily disconnections guy tech said could find no fault router even though router is very hot,red light on,VM connect app on mobile using my data phone says no hub detected..no internet...hope you get resolve m8 i haven't got nowhere 30mins call guy who just would not accept router could be causing problems,guy from sky locally said VM routers were crap always failing his experience.1.7KViews0likes0Comments