ContributionsMost RecentMost LikesSolutionsService outage I am in the colindale nw9 5by area. I am trying to report a broadband tv phone outage. The app states no problems and the virgin helpline states no issues. Broadband box flashing red. Please help. SolvedTurn OFF Homephone Voicemail I wonder if you could please assist me. My mothers home phone has the virgin voicemail service. My mother has an answer machine so does not require this service. I have tried calling to get the service removed with no luck. I hope someone can assist me with this issue. Kind regards. Rob Gill