mayfly5
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Joined 6 years ago
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Re: New Handsets Don't Work ?
Gareth, I have no idea what a fibre laine is - but there is no extension. The hub is 3-4 years old with a tiny pinhole to re-set the appliance. (which did not help.) All I did was unplug one phone and plug in another. Now nothing works at all. It has been a week now - Virgin were supposed to get back to me ! This needs an engineer to come and find the problem. John Read430Views0likes1CommentNew Handsets Don't Work ?
I bought new cordless handsets for my home landline. I unplugged the old handset from the Virgin modem and plugged in the new one. Silence. The handset screen message said, 'Check Phone Line.' So I unplugged the new handset, re-plugged in the old one and that was no longer working either. (It worked fine a minute before.) The new phones are charged and light up - but no ring tone or incoming calls. And now my old phones don't work either. The phone system plugs into my modem - the internet is working fine. Has anybody got any ideas ? I've done the online troubleshooting. Tried the re-set button. And unplugged the system from the mains and tried again. No good. Virgin did a virtual troubleshoot and said they'd be in touch in 24 hours if they couldn't fix it. That was two days ago ! I've just spoken to the 'Virtual Assistant' who offered me the online troubleshoot despite me saying I'd already done that. Then gave me a number to ring despite being told my phone doesn't work - then ended the conversation ! Appalling !! I tried to message them via Twtter direct message - they don't respond to direct message and just give a link back to the website that was no help at all. Round In Circles. Dreadful customer service.513Views0likes3Comments