Blakey47
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Joined 6 years ago
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Wrong number on account
Hi, I finally got my SAR email with the links to download it But unfortunately, it seems that it also sends an SMS to your phone with a code. My phone number has changed since leaving Virgin Media so the number on my account details is not the valid one. Obviously, when changing numbers it never occurred to me that I'd need to change details on old accounts. I have since gone into virgin media and changed the number to my correct one but I need to get the password sent to me again. Can this be done please? Thank you6.5KViews0likes1CommentRe: SAR issue unresolved
I've waited another week and kind of expected a response to this by now. You've had plenty of time to resolve this issue now so I'm giving you til 1700 hours today Monday 18th November 2024 to send me the DSAR or I will find the details of the ombudsman myself. Just to be clear I will be demanding compensation for the stress this is causing me. You have just over four hours.385Views0likes0CommentsSAR issue unresolved
Sadly due to VM continually coming up with excuses and fobbing me off since June about getting a digital SAR I've given up. I have now managed to leave and go to another provider but I still want to get the SAR from Virgin Media. I've done everything they asked including sending an email to the email given on the site if you don't get a response within the requested timescale. Even spoke to a member of the executive team (Kevin) who told me that he was in the office and would chase it up for me. (This is over 5 weeks ago now) So I've been very patient but my request for what I'm effectively entitled to just falls on deaf ears So I think it's time to escalate the complaints above Virgin. Is this the ombudsman now? How do I contact these people with my unresolved issue? Thank you813Views0likes3CommentsEmail address used for Virgin Account
Hi, Unfortunately, I no longer have access to the email address that I used to sign up for Virgin Media with (thanks to my phone dying) I've tried to recover the address but no matter what I do I am unable to gain access. So basically, how can I change the email address on my account as obviously bills and things are sent to that address and I'm not going to get them. I went to my account online but it won't let me change my email address there sadly. Thank you495Views0likes1CommentRe: Bill incorrect - yet again!
I can't take much more...every single month I have to contact them because my bill is wrong Each time i'm promised its sorted. I should have a rolling credit keeping my bill at £38 til September 27th 2024 How hard can this be? I can't afford £54 a month or whatever random amount they choose to bill me All I want is a reliable internet connection not stress like this every single month854Views0likes1CommentBill incorrect - yet again!
I have a discount on my bill making it £38 until September this year But the additional credit seems to have vanished again this month so my bill is £54 instead of £38 I am 100% fed up of having an incorrect bill every single month - Please resolve this or I am cancelling my direct debit and paying the £38 that is owed. This is becoming severely detrimental to my mental health having to do this every single month Choice here is simple - either Virgin sort this out immediately or I'll cancel my direct debit and overdose with all the tablets I have. This is making me extremely sick 😞962Views0likes6CommentsRe: Incorrect bill amount
Hi, Okay, I was told I'd have a rolling credit on my account to make my monthly bill £38. Last month this additional credit wasn't added as it should have done and my bill was still £41 I contacted virgin on here and agreed that last month's bill would be paid at £38 and the credit issue resolved. I was told next month's bill would say that I hadn't paid part of this month's but this would be resolved with the additional credit and my bill would be £38 A direct debit for £37.97 was taken. So although the credit for this month has been added,.the credit that should have been added to last months hasn't been added (should have been two lots of the credit to correct itself) So my bill is again £41. This is incorrect Please sort this by making sure that this month's direct debit taken is £38 and that the correct discount is applied next month.594Views0likes2Comments