Forum Discussion

Blakey47's avatar
Blakey47
On our wavelength
6 months ago

Email address used for Virgin Account

Hi,

Unfortunately, I no longer have access to the email address that I used to sign up for Virgin Media with (thanks to my phone dying)

I've tried to recover the address but no matter what I do I am unable to gain access.

So basically,  how can I change the email address on my account as obviously bills and things are sent to that address and I'm not going to get them.

I went to my account online but it won't let me change my email address there sadly.

Thank you

 

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    6 months ago

    Hi Blakey47 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues with the email you are having for the Virgin Media account. 😢
    We will be able to change this for you on our end.

    I will send a private message.

    Kind regards,
    Ilyas.