ContributionsMost RecentMost LikesSolutionsRe: Sky stream issues Thanks Tom The issue I now face is Sky say they have identified latency spikes through the sky stream box and that its a Virgin issue but Virgin say there is no issue and that its a Sky problem. So now I’m stuck in the middle with neither side acknowledging a problem I know is there. Re: Sky stream issues [Mod Edit- Image removed - MAC addresses] Re: Sky stream issues So I did a quality monitor which showed the below not sure how to read the chart as to wether its good or not. Will paste the network pages seperately Sky stream issues I have virgin media 1gb broadband and use sky stream for my tv. i am having issues with my sky stream in that it will either: Suddenly cut out and tell me its waiting for the program to load Suddenly stutter and then go into a fast forward kind of mode like its catching up and also we have issues where the sound will be ahead of the picture. I complained to sky and they told me to speak to VM to check my connection but I can’t see any issues with the connection and everything else works fine. I use the stream wired to my hub not over wireless for stability. Are sky just trying to pass the buck to VM or has anyone else had similar issues with sky stream? Re: Account Expiry 2 different dates Hi @Carley_S I sent you the requested details 🙂 Re: Account Expiry 2 different dates Im having this same issue are you able to help? Account Expiry 2 different dates Theres a message on the app and had an email saying my contract expires 21/01/25 abd will go up to £78 but I renewed earlier in the year and the app also shows £61 a month until 05/03/25. Which is correct? Hoping its the £61 one as thats the one I signed a contract for earlier this year.