marko
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Re: Poor idle latency and upload speed
We've had intermittent issues in ML5 area as well to the point our internet went down altogether, but changing to Google DNS brought the internet back up so I'm reckoning VM's DNS servers (which have never been the best tbf) are having issues again. On the matter of latency, DNS shouldn't really have an intermittent effect because once a connection is made DNS doesn't usually affect the connection itself but anythings worth a try. Change your DNS settings to 8.8.8.8 and 8.8.4.4. respectively.Re: That time again, renewal of contract and useless conversations
Presumably, the staffing levels here on the forums are as sporadic as the emails that come from VM. Despite receiving an email telling me my next bill would be £76.51 I have just received my latest bill for £57.78 which would have been roughly what I expected to pay, not the £76.51. So, pretty much back to a normal payment which I am happy about. However, the sales tactics of your foreign representatives are nothing short of deceiving, and if they can do that to customers who have been with you from the very beginning, I can only imagine what they could do to new customers. I don't mind someone trying to sell me something, but when they tell me my existing package will cost me £80 yet I can go into my own account and renew it for the same price I had always been paying of £64.94, it's not rocket science to figure customers won't be happy about it. If it weren't for my wife NOT wanting to change the TV package away from VM I'd have left already.Re: That time again, renewal of contract and useless conversations
Hmm, ok, might just be me but here goes. My current contract states Even though I get we're billed in advance, my current bill of £72.47 was issued on Christmas Day, 25th December 2024. That's 8 days before my contract has 1 month to expire. The difference to what I normally pay is now £7.53. Even if I accept this is still part payment for the next months billing (before having renewed or renegotiated), I've now received an email stating "Your next bill will be £76.51* which includes £11.57 to cover your changes up until your next bill period". So now I've been charged £7.32+£11.57=£18.89 extra over 2 months (from the last bill date of 25th December 2024 to the next bill date of 24th January 2025) . I've just renewed the contract as well as of today 10th Jan 2025. So again, is it just me that can't understand why that having renewed the contract with exactly the same terms before the current contract ends it doesn't make sense that I'm being charged more next month too instead of being refunded the £7.32 from last month's bill or am I jumping the gun and it will be settled amicably on February's bill?. Thanks in advance to anyone who can explain this. MarkRe: That time again, renewal of contract and useless conversations
Hi Daniel, my existing contract ends next month, but it clearly states on the contract that ... "Your monthly package cost until 02/02/2025 £64.94" "Your monthly package cost after 02/02/2025 £85.94" My bill due on 13th Jan is £72.47 Hope that helps MarkRe: That time again, renewal of contract and useless conversations
OK, scratch that, despite the agent on the web chat telling me to keep my current subscription would cost me £80 per month instead of the £64 I was currently paying, I've went into my account an renewed it myself for £64 per month. WOW, just WOW. Talk about a blatant attempt to extort more money from a customer, that really should be getting looked into as these people would have willingly let me switch to Sky instead of simply renew my contract for the same price I was paying. If a mod does look at this, can they possibly find out why I'm being charged more this month than last month, that was my original query with the crook on the end of the web chat before they decided to try and "upgrade" me for more money. Thanks 🙂 MarkThat time again, renewal of contract and useless conversations
Hello all, this is to the mods again who are far quicker and far more able to deal with a simple request than the phones or web chat. My contract is due to expire next month, but VM are charging me more this month than last month and despite explaining this on web chat all I got was an offer of an upgrade for £20 more than I am currently paying which I don't want, it's just my wife and I in the house now, I watch mostly YouTube and she does catch-up or records mostly. Can (pleeease) a mod action a renewal on my account for a similar price to what I was paying, I can go to Sky for about £20 a month cheaper but just cannot be bothered with the drama of it all. Appreciate this isn't how it should be done but the mods get the job done with no fuss and drama. Much love to the mods 🙂 Mark
