maxwellb71
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Joined 7 years ago
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Virgin Media refusing to honour new contract
Original contract was due to expire, cost would be £100.09/month but there was an offer of £80.09/month which I accepted. On 6th Sept VM sent me an email with Pre-Contract Documents stating "Attached are your Contract Information & Contract Summary documents. Please make sure that you are happy with the agreement you are entering into." There were two docs attached to that email, a Contract Summary Sheet and a Contract Information Sheet. Both of those docs clearly show that myself/VM have entered into a legally binding agreement for £80.09/month. I have now noticed that VM have taken £100.09 out of my account in Sept and Oct. I've been on whatsapp to a representative who would "see what package they could offer", but they took no notice of the contract. I then got passed to Retentions who said I never accepted the offer as apparently there was a link I needed to click but they couldn't tell me where this link would have been. There's no mention in their email of having to accept the offer, and nothing mentioned in the contracts either. The Retentions person refused to honour our legally binding contract of £80.09/month. Surely they can't do that?Solved