Virgin Media refusing to honour new contract
Original contract was due to expire, cost would be £100.09/month but there was an offer of £80.09/month which I accepted. On 6th Sept VM sent me an email with Pre-Contract Documents stating "Attached are your Contract Information & Contract Summary documents. Please make sure that you are happy with the agreement you are entering into." There were two docs attached to that email, a Contract Summary Sheet and a Contract Information Sheet. Both of those docs clearly show that myself/VM have entered into a legally binding agreement for £80.09/month. I have now noticed that VM have taken £100.09 out of my account in Sept and Oct. I've been on whatsapp to a representative who would "see what package they could offer", but they took no notice of the contract. I then got passed to Retentions who said I never accepted the offer as apparently there was a link I needed to click but they couldn't tell me where this link would have been. There's no mention in their email of having to accept the offer, and nothing mentioned in the contracts either. The Retentions person refused to honour our legally binding contract of £80.09/month. Surely they can't do that?Solved7.7KViews1like13CommentsWayleave
Hi, we are in need of a wayleave agreement with two neighbours. they require digging of the cables but we are having difficulty establishing where this will be. As in agreement with my neighbour they do not want to sign the wayleave without knowing the detailed digging route plan. Why is it so hard for anyone to provide this information. As if the agreement is refused then can virgin not come up with an agreed route which does not require digging under my neighbours grass and just down the sides? has any one had any luck contacting anyone from virgin media or wayleave team as I seem to be going round in circles and they want to send someone out again in two weeks time when that just delays the installation even further (already at 4weeks since ordering) why can’t someone just talk to me on the phone to clarify this information.746Views0likes2Comments