thinkpad
Up to speed
Joined 15 years ago
User Profile
User Widgets
Contributions
Re: Hub 5 - can no longer name my devices?
Coincidentally, I was having some Internet issues last couple of days which turned out to be a North West routing issue affecting VM. So in my investigation I was looking at the hub info and noticed one of my phones lost its name ("unkown") on the hub 5 status connected devices. I then tried to rename it at which point I realised I couldn't. This was always possible until yesterday. It was a useful feature.1.4KViews0likes0CommentsRe: Upgraded to 1gig but speed slower!
I know that's what is supposed to be the case with VM. But personally what I have found is that my connection occasionally needs to settle down over a week after an upgrade, especially when changing a Hub model. So when I had my Hub 3 replaced with the Hub 5 recently, the connection became a lot more variable. It took a few days for it to settle down. To the OP, make sure the pods are connected to the new Hub. Also check Hub signal levels coming into the property are within specs.423Views0likes0CommentsRe: VM Hub 5 Latency Spikes every Hour - 1Gb
As has been mentioned, the spikes are VM doing speedtests to check if there are any issues, and possibly so they can brag about their speeds! I noticed on my Hub 5 they always did this test a couple of times a day. Once at night (3am) and once around 3pm. Although they do sometimes only do 1 test. I'm on the M250 package, so perhaps they do more tests on the fastest package. If it's not affecting your activities online then I would just ignore it. Personally I would only want my connection to be tested when I report a fault or they notice an issue rather than having it tested every day.721Views0likes0CommentsRe: Do I have a latency issue?
@HergestPhil It would be much appreciated if you could post back with the outcome after the engineer visit. I've also had my Hub 3 replaced with a Hub 5 and have noticed latency and packet loss issues since. I'm on the M250 package. From what I have researched so far - it could be due to combining DOCSIS 3.1 and 3.0. What's concerning is the number of Pre RS errors on the 3.1 downstream channel. I'm nearly at 2 billion corrected errors in a couple of days. You have about 10 billion. I'm not sure if that is due to network issues or line issues?973Views0likes0Comments