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bigpmc

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Joined 7 years ago

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Re: Hard drive error
Is there anyone from the team that can help me sort this out over the internet? I've tried to ring faults but haven't managed to get through as yet Thanks
10 months ago Place Virgin TV 360
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Re: Hard drive error
Thank you. I tried both formatting options, but neither seems to have made any difference. I'll try to get in touch with the faults team as soon as I can
10 months ago Place Virgin TV 360
538Views
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Hard drive error
I upgraded to the tv360 software a few months ago. All was working well, but over the last few days I've had to sign in again to all apps (I player 4od etc) and now netflix and Disney plus don't load. I've re set the box multiple times, and done a factory reset. After the restart,I got this message (see attachment). What can I do? Is this fixable or do I need a new box? Thanks
10 months ago Place Virgin TV 360
613Views
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3Comments
Re: Contact renewal
Can someone please get back to me on this? I received a private message on Friday, answered it with the required details but haven't heard anything since. Thank you
2 years ago Place Managing Your Account - Cable
476Views
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Contact renewal
Hello, My package was due to expire 8th march 2024, so I rang and negotiated a new contract on the 21st February2024. I got the order and the contract documents through email but can't see a start date mentioned anywhere. When I log in to look at my package it will lists the old one, and had no mention of the new contract I agreed. Also, it mentions my bill will increase in April (based on auto renewal of my old deal-so substantially more expensive than the deal I agreed to on the 21st) My question is, has the contract gone through and it will just take effect when my old deal expires? Other than the email I received the same day I called, I've had no other sign it's gone through Thanks for your help
Solved
2 years ago Place Managing Your Account - Cable
563Views
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2Comments
How to order a booster?
Is it possible for me to get a booster please? I've had the ultimate oomph bundle installed today and get a poor signal in one of the bedrooms. I went through the virgin media connect app and it gave me an the info (poor signal, optimization didn't work, try a booster) but nowhere to say how to get one. I think I read somewhere I can get one if required with my package? Other than that very happy with the service etc, Thank you [MOD EDIT: Post split to create own thread]
Solved
3 years ago Place Networking and WiFi
21KViews
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31Comments