ContributionsMost RecentMost LikesSolutionsRe: packet loss - wembley for the last 24 hrs the packet loss has disappeared..not sure what caused it, or how it resolved itself.... weird...no changes on my end, at all. Re: packet loss - wembley Re: packet loss - wembley Hi, sorry, was busy over the bank holiday wkend + back to work today... Thank you for checking. yes I run it in modem mode connected to my own router/switches. No changes have been made. seems better now, again, didnt do/touch or change anything, it seems to happen every year or so.. confident it must be something outside the home onwards as the kit is fine. I usually reset the VM hub back to standard so it does modem+router, but the issue always persists. Just didnt have time to try this step this time hope that helps! thanks Re: packet loss - wembley Thanks for that newapollo. Tried the link you suggested as well as the service status phone number and sadly says, no issues locally. packet loss - wembley Could a mod check my area for me please? ..progressively bad packet loss. Now its quite bad Many thanks Re: packet loss - wembley Re: green screen of death Just an update: eng did arrive next day, swapped box, like for like set it up for us and all working well. Many thanks for the assistance :) Re: green screen of death Thank you, got through on WhatsApp. Engineer coming over tomorrow. Cheers for the help Re: green screen of death Thanks, I'll try call them tomorrow, but with work its tricky to hang on the phone for long... fingers crossed i'll get through quickly...else, i'll wait for the forum team to pick it up cheers! green screen of death Hey all, Sadly got the green screen of death on my secondary virgin media box in a bedroom. Tried the usual, restart + left alone for 3+ hrs..its still the same. Unplugged for 30+ mins, tried same as above = same result. If a member of VM staff is around..are you able to help me sort out a replacement please? message reads 'DVR has detected a serious problem and is trying to fix it, do not switch off for 3 hours" thanks Solved