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Jen_Y

Moderator

Joined 8 years ago

1055 Posts87 Likes18 Solutions

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Re: Street Box Damaged
Thank you for flagging this to us. Can you confirm the road this is on and the closest door number? Community Mod Jen_Y
2 months ago Place Managing Your Account - Cable
36Views
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0Comments
Re: Error code CS2401 when trying to launch any app
Hello, thank you for your post. Some customers may be experiencing issues with their TV service, accessing apps with error CS2401. Our engineers are aware and are currently investigating. Community Mod Jen_Y
4 months ago Place Stream
52Views
1like
0Comments
Re: Reporting damage to street equipment
4 months ago Place Managing Your Account - Cable
0Views
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Update: Unable login to email
We’re aware customers are currently unable login to email and we are working to fix this ASAP. Community Mod Jen_Y
6 months ago Place Email
239Views
1like
1Comment
Re: Update: Unable login to email
Update : Unfortunately some customers were unable to access emails for a short period earlier this evening. Our teams investigated and have now swiftly restored access. We apologise for any inconvenience caused.
6 months ago Place Email
79Views
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Re: NTLWorld loss of service
Thank you for flagging this to us. We’re aware of the issue with email and working to fix this ASAP. Community Mod Jen_Y
6 months ago Place Email
133Views
2likes
2Comments
Re: Samknows real speed not working
This issue now resolved. Please let us know if you're still having issues with Sam Knows. Community Mod Jen_Y
8 months ago Place Networking and WiFi
169Views
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Re: Unable to Access Google Services
Thank you for your post. Rod93 djalexrrr RobinL2 PJH1 We're investigating the issue you're having. Can you recheck if you're still having the issue now? Regards Community Mod Jen_Y
2 years ago Place Networking and WiFi
1.6KViews
0likes
4Comments
Re: Emails are down AGAIN
We’re aware of an issue effecting the email service and working to fix this as soon as possible. F011312129 Community Mod Jen_Y
2 years ago Place Email
3.8KViews
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Re: Please return the unused Virgin Media equipment
Hello, I can confirm we emailed customers who had a disconnected a hub 3 from March to now. If you still have your Hub 3 please refer to your email on the next steps. If you no longer have your Hub 3 please ignore the email. Thank you Jen_Y
2 years ago Place Managing Your Account - Cable
24KViews
2likes
3Comments