pjamesesq
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Equipment return.
Over the last 2 months, following a house move, I have requested the packaging to return the VM kit on 3 separate occasions as I’m receiving frequent reminders that I’ve not returned my equipment. I have now been informed that, if the equipment has not been returned by 01/01/25 I will be charged £190 ! I’m trying not to be cynical and thinking that if VM don’t send the packaging……… How is the packaging sent ? Via courier? Royal Mail ?Solved4.2KViews0likes16CommentsCancellation Fee
I informed Virgin Media in Sept that I would be moving on 1st November to a property which they do not supply. On 2 occasions I have sent utility bills showing the new address, as requested, yet they refuse to close the account and I now have an overdue notice saying I owe a £280 including cancellation fee. I have spoken to several agents in the HomeMovers team without success. Can anyone advise how I can escalate this?344Views0likes1CommentMoving house. No Virgin coverage. Cancellation fee ?
I am moving on the 1st of November to a property where Virgin does not currently provide services. I called to confirm that, as I was not able to continue with Virgin, I would not be charged a contract cancellation fee. However, I was told that I would indeed be charged a cancellation fee, which would be reimbursed once I had proved that I was in residence at a property which Virgin does not serve. It seems bizarre that I have to prove that my new property does not receive Virgin services, when Virgin have already told me it doesn’t !Solved1.9KViews0likes9Comments