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pjamesesq's avatar
pjamesesq
On our wavelength
5 months ago

Cancellation Fee

I informed Virgin Media in Sept that I would be moving on 1st November to a property which they do not supply. On 2 occasions I have sent utility bills showing the new address, as requested, yet they refuse to close the account and I now have an  overdue notice saying I owe a £280 including cancellation fee. 
I have spoken to several agents in the HomeMovers team without success. 
Can anyone advise how I can escalate this? 

 

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  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    5 months ago

    Hi pjamesesq thanks for your post although we're sorry to hear of the concerns you've raised here.

    Usually, it is the Home Movers team you'd need to speak to regarding this as they arrange to credit the early disconnection fee.

    We can check the status though so I'll send you a PM so I can investigate further.

    Expect the PM to arrive shortly and respond directly when you can!