Poddys
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Re: 360 & mini box no internet connection
Not sure if this will help, but my 5ghz WiFi would not connect to my 360 box this evening, or at least it kept disconnecting and although the 5ghz was active, it wasn't showing as a connection in the network settings on the 360 box. I saw another topic which suggested that some of the higher channels that 5ghz uses might not be optimal for the 360 box. Mine had decided to use channel 108 and the reply on the topic said to set it to 36 or 44. My 5ghz setup on the hub was set to use Smart channels for 5ghz. I turned this off and manually selected channel 36. Now the tv box is connecting ok. I'm hoping this fixes my problem for good, and hopefully could be the reason you are having a problem and fix that too. Sorry this isn't more detailed but hopefully enough for you to make the change on the hub/router. Good Luck222Views0likes0CommentsRe: Where is my 5GHZ network?
This has hopefully helped me too, thanks and 🤞 My 5ghz WiFi was using channel 108 and although other devices were ok, the 360 box kept disconnecting this evening and not recognising the channel at all. Changing the hub settings from Smart to a fixed channel 36 seems to have fixed it - for now.557Views0likes1CommentRe: Hub 4 keep losing connection and dropping with 5GHZ
Can't find a button to edit my post, sure there was one before... Ended up doing a factory reset on the Hub 4, which was a faf. Several times it didn't want to respond when I tried to log in or just wouldn't load any page in the browser, but after several power off/on tries I got it up and have my 2 Wifi channels back. Just hoping the 5ghz will stay up now, it's a pain when it keeps disappearing as most devices are connected to it.843Views0likes1CommentRe: Hub 4 keep losing connection and dropping with 5GHZ
Thanks. I didn't know what to rule out but the common denominator I think would be the router. TV is working ok. I can't seen anything obvious in the router logs though, but those seem to be more related to problems between the router and hte outside world, not the internal network.892Views0likes0CommentsHub 4 keep losing connection and dropping with 5GHZ
For several months our 5ghz wifi has kept dropping but the 2.4mhz is ok. I have 2 different names for the connections and had no problems since I put the Hub 4 in, which was almost 2 years ago. Now though, the 5ghz connection is dropping multiple times a day. I thought at first it might be a fault on my laptop but it's affecting all devices attached (2 Android phones, Android tablet, Virgin 360 Box etc). I haven't reported the problem through my account as the first steps I'm asked to do are usually to check the cables, reboot the router etc, all of which I have done. The only thing I can think of is that Virgin engineers were working outside in the road a few months ago and maybe a connection got knocked. Any thoughts on what my best way of proceeding is please? I have always had solid help from the community, but just don't relish spending an hour on the phone with someone from a call centre in India who doesn't understand the problem I am having. Thanks in advance. Tony940Views0likes4Comments