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Poddys's avatar
Poddys
Dialled in
3 days ago

I Cannot Complete The New Crazy Virgin Login!

I just want to check the service status on my laptop, not in the app on my mobile, but cannot get through the login process to a point where I can look at my account.

I have got to the point where it has created a Virgin ID, but now it wants me to link the Virgin and O2 accounts, I only have an O2 account (with my email) to book concert tickets and the broadband was setup using my wife's email.

So trying to login and it keeps sending emails to my wife's email requiring me to click the link is a royal PITA requiring me to access her email via webmail on my laptop.

Having got past that and added a backup email address, I still can't get past the page where it wants me to link the O2 account. I have only used O2 for priority tickets once, I don't have an O2 mobile and it wants me to link an O2 account and specify a mobile.

So I'm stuck on the page showing ID Settings / Security Settings and I can't get any further. It's crazy!

Any ideas please, I'm extremely frustrated (and it sounds like I'm not alone). I was already looking at switching broadband after 15 years with Virgin and this is rapidly convincing me to do just that!

1 Reply

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Poddys 👋 Welcome back to the community forum! Thanks for posting. 

    Sorry to hear about your experience getting registered with VMO2 ID! 

    As long as you have completed registering with your VM services, and have confirmed a backup email address, you should be able to access everything you need to in the VM side account. 

    There's a bit more general help about VMO2 ID that may help here 👉 https://www.virginmediao2.co.uk/help/identity

    It does sound like you have a My O2 account set up because you have used it for priority before. If it's been set up under the same email address, you should be able to link the account that way - rather than using your wife's email address as a reference. There may be a 'Verify another way' button when running through the process of linking the accounts. When you previously registered for Priority did you have it linked with her mobile number or an alternative one? (We'd recommend using whichever mobile number you connected to priority with.)
    Please keep us posted with how you are getting on so we can offer further support if needed! We'd like to sincerely apologise for any frustration or inconvenience caused whilst getting this sorted. Thanks for your patience in the meantime. 🌞