Cueball99
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Joined 8 years ago
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Home phone not working
I noticed just after Christmas that our home phone had stopped working. I called Virgin who agreed there was an issue but rather than send an engineer to fix they would transfer it over to the new fiber system and send out an adapter to plug the phone into the hub. I have now received this and plugged the phone in to port 1 (Hub 4) but the line is still dead. Looking at the Hub setting it appears that despite my call, and the promise it had all been done, it has not been activated. Is someone able to sort this so I don't have to phone again?214Views0likes1CommentNetflix removed after contract renewal
Having recently come to the end of my contract period I was pleased to see that within my online account I had an offer to renew my contract and keep the 'same' package (being aware that I would be moving to the latest TV package and loosing some channels - which I am fine with) for around £5 less per month than I was paying. The contracts came through and match exactly as I suspected, including showing that Netflix premium was a part of the deal. However, I then received a further email from Virgin stating that Netflix had been cancelled and billing would revert to Netflix. I can find no option on my account to reactivate Netflix, with the only option being to add it to Stream, which I obviously don't have. Anyone come across this before and know how to solve it? Or can one of the Virgin team look into this for me please? Thanks871Views0likes4Comments