ContributionsMost RecentMost LikesSolutionsRe: Can't access blueyonder secondary email account I decided to take one more look at this before giving up for the night. I focussed on the possibility of the account being locked rather than being completely deactivated and I found a solution to a very similar problem in another thread here: Blueyonder Webmail - 403 Forbidden | Virgin Media Community - 5681547 so thought I'd give it a go and it worked! Logging in using my wife's blueyonder email address along with the password I'd recently generated allowed me to create yet another new system generated password which also unlocked the account and her email has started to function again, on her phone at least. I've no idea what caused the account to be locked today but I'm not going to lose any sleep over it. I'll update outlook settings on her laptop in the morning... Re: Removal of Sub-User Access to Virgin Email The whole system is a bit of a shambles although I did eventually beat it into submission. I'm going to start looking for a 3rd party mail provider, even if it means paying a little for it, and I'll ween us both off our blueyonder addresses over the coming months. I hope your own issue is resolved soon. Re: Blueyonder Webmail - 403 Forbidden This helped solve a similar issue for me. A manual password reset had no effect but using the system-generated one as above allowed my wife back into her email which had stopped working for no apparent reason this morning. Thanks! Re: Removal of Sub-User Access to Virgin Email I'm hoping that the account locked is the key to our particular puzzle. The account last synced at 8.17am this morning. Entering the newly generated password into the email client on her phone doesn't complain about the password now (edit: it does but it took a while to fail this time) but it also doesn't retrieve any mail including a test message I sent to her. Fingers crossed... Re: Can't access blueyonder secondary email account Part of the reason I renewed my contract on Friday was to try to ensure continuity of her email. I'm still within my cooling off period so I might well cancel and go elsewhere after 24 years. I'm a systems developer with over 30 years experience and that password reset routine was one of the worst interactions I've ever had. I've no idea how Joe Average is supposed to get through that. Re: Can't access blueyonder secondary email account OK, so I thought I'd had a breakthrough. I logged in using the old blueyonder email address and managed to initiate a password reset. After reverifying the backup email address and changing the password again, adding her mobile as a second factor and verifying the backup email address it now seems to authenticate using the new credentials but is now saying that email is either locked or doesn't have an active account anymore. Can someone look into this urgently since she's waiting on some health-related information being delivered to her account. Re: Can't access blueyonder secondary email account As a quick follow up, if I try logging in with her 3rd party email address, it does accept those credentials but leads to a screen offering to link a virgin media account? There are no other options available there. I don't want to transfer the account but clicking past his then shows my details, rather than hers so something is getting very confused, perhaps because I use a passkey to log in? Can't access blueyonder secondary email account My wife has used the same blueyonder email address since 2001 and I set up a new password for her when she was forced to use a secondary email address to log in in 2023. At some point this morning her credentials stopped working. I have a note of them in my password manager but re-entering them has no effect. I can't find any way to reset this password and she's waiting on several important emails arriving. How do I get this sorted? I renewed my VM contract last friday, in case this is somehow linked. Two other secondary accounts used by my sons are both working fine. Thanks SolvedRe: Broadband WIFI I cannot get onto a particular website, which works OK on mobile data/ other peoples VM ac Hi I work with SSL certificates regularly at work so I took a peek at the certificate being presented by the rambling club's site and here are all the DNS names it covers: As a quickie, it might be worth trying the https://www.harrogateramblingclub.org.uk variant in case it resolves differently or forces a cache reload. If this has no effect then, as others have said before, an out of date locally cached copy of the site can cause these symptoms, so clearing the cache would be the first thing to try - you can normally clear cache by URL so you won't need to lose everything, although the method for doing so varies by browser, so google is your friend here... A few other random points to note from posts above: Mobile phones use caches too (all modern browsers do, for efficiency). SSL Certificates are validated by your browser not by your hub, nor by any VM server but that's not to say that they can't cause trouble. One other remote possibility could be antivirus software, since most modern AV products fiddle with local certificates to allow them to check websites for vulnerabilities upon loading, which would otherwise remain encrypted. For this to be the cause you'd have to have the same AV package installed across all affected devices and for it to be broken in a similar way across each of them, which seems very unlikely. I'll put this on the back burner for now and will report back if I have any sudden brainwaves. Good luck. BY Re: 1GiG Upload speed increased? I'm on the 1Gb package and I'm getting slightly in excess of 100Mb uploads. I a speedtest last night which showed 1154Mb down and 105Mbps up.