ContributionsMost RecentMost LikesSolutionsRe: Change Modem The hub keesp restarting esp when I am in the middle of a teams meeting. The wifi is so poor eventhough the hub is central location. Sometimes it once it restarts it will do it again. It frequently keeps disconnecting itself from both virginmedia TV boxes so you can not watch catch up or anything you have recorded. its clearly the modem. Re: Change Modem Everytime we keep trying to speak we keep missing each other. I just want this modem dealt with or I will have to break the contract. I just want a reliable connection and a better wifi signal. Could someone not send me a decent modem and allow me to return this modem? Re: Change Modem I'm not all clued up with technology. However it becomes annoying when you tv stops streaming and you have to restart everything. It is equally important when you are in a middle of a presentation and the modem cuts out. I think I might just switch to EE instead might get some reliablity with them. The HUB seems to be a load of rubbish. Cheers guys Re: Change Modem Its not my job to deal with the modem its Virgin's I pay the bills and they are meant to provide a service. I just want a reliable connection with a decent modem and wifi Change Modem Hi I have Hub 4 and have nothing but problems from it it keeps losing connection and restarting and I am starting to get annoyed. I have had nothing but problems from this modem is there anyway I can move to the next modem up one that might stay stable. Because if this carrys on I will break my virgin media contract and switch to someone that can provide the service. Even the the Wifi is so bad please help? Re: Unauthorised new virgin installation What are the police goner do??? Seriously Re: Modem I think the hub should be replaced with something more reliable and better WiFi signal. I am sick to death of this hub. If virgin can’t sort it out, then they are breech of contract and I will find someone who will provide a service for what I pay for. Annoyed doesn’t even cover it. Re: Modem I have replied to you! Re: Modem hear is the speed details Re: Modem I need this fixing as my partner is dying of cancer and I don’t want the broadband going down esp when the house phone is connected to the hub. I want my partner to be able to use the internet and play games etc without it cuttings us of all the time. Could one of the VM reps have please message me back so I can get this resolved if not I will have to look at termination the contract for a more reliable service. Hate having a landline that relays on the broadband you start panicking if everything is alright at home when your out. Cheers guys