ContributionsMost RecentMost LikesSolutionsRe: Confused There is always drop outs even with the new modem so it can only be cabling from outside coming inside. I am think of leaving to EE as it pure fibre cable coming in. Just waiting for the contract to end. I am fed up always a problem when I need really need the broadband. I've got a dying husband and I don't have time for all this. Confused Ive been with virgin for 2 years after they installed there cables into our block of apartments but why did they install the old cable and not the new cable with pure fibre it just seems a waste? I am planning on leaving Virgin Media soon as there speed is limited to 1GB when other providers that use the openreach networks have better speed. I just dont understand why they didn't install pure fibre and save them the job when you are already doing the work? I cant wait to leave to use pure fibre without any problems I just seem to have nothing but trouble with Virgin with the dropouts the amount of times I have to restart the modem its a pain in the arse. Virgin honestly I don't understand why you installed old cable instead of new cable when eventully you are going to have to change it in the future. From a loyal Virginmedia Customer but times need to change cheers Re: Change Modem The hub keesp restarting esp when I am in the middle of a teams meeting. The wifi is so poor eventhough the hub is central location. Sometimes it once it restarts it will do it again. It frequently keeps disconnecting itself from both virginmedia TV boxes so you can not watch catch up or anything you have recorded. its clearly the modem. Re: Change Modem Everytime we keep trying to speak we keep missing each other. I just want this modem dealt with or I will have to break the contract. I just want a reliable connection and a better wifi signal. Could someone not send me a decent modem and allow me to return this modem? Re: Change Modem I'm not all clued up with technology. However it becomes annoying when you tv stops streaming and you have to restart everything. It is equally important when you are in a middle of a presentation and the modem cuts out. I think I might just switch to EE instead might get some reliablity with them. The HUB seems to be a load of rubbish. Cheers guys Re: Change Modem Its not my job to deal with the modem its Virgin's I pay the bills and they are meant to provide a service. I just want a reliable connection with a decent modem and wifi Change Modem Hi I have Hub 4 and have nothing but problems from it it keeps losing connection and restarting and I am starting to get annoyed. I have had nothing but problems from this modem is there anyway I can move to the next modem up one that might stay stable. Because if this carrys on I will break my virgin media contract and switch to someone that can provide the service. Even the the Wifi is so bad please help? Re: Unauthorised new virgin installation What are the police goner do??? Seriously Re: Modem I think the hub should be replaced with something more reliable and better WiFi signal. I am sick to death of this hub. If virgin can’t sort it out, then they are breech of contract and I will find someone who will provide a service for what I pay for. Annoyed doesn’t even cover it. Re: Modem I have replied to you!