Hi I have Hub 4 and have nothing but problems from it it keeps losing connection and restarting and I am starting to get annoyed. I have had nothing but problems from this modem is there anyway I can move to the next modem up one that might stay stable. Because if this carrys on I will break my virgin media contract and switch to someone that can provide the service. Even the the Wifi is so bad please help?
I get a kick out of people who say modem with hubs that are in router mode like the word modem means nothing what it really means back in the day.
Setup a BQM
https://www.thinkbroadband.com/broadband/monitoring/quality
Its not my job to deal with the modem its Virgin's I pay the bills and they are meant to provide a service. I just want a reliable connection with a decent modem and wifi
assuming the hub is the problem is not logical - it may be but there may be other things wrong - so the first thing to do is set up a bqm as suggested and post the levels from the hub - log into it and post all the upstream and downstream pages - see what the say
thats the modem side of things - the wifi is a seperate problem - all VM hubs are pound shop standard so expect nothing much from the wifi - they do pods which may help but the real and better answer to good wifi is a 3rd party router or mesh system - but that will only be good if the input from VM is ok so going back to the start you need to post some info from the hub
I'm not all clued up with technology. However it becomes annoying when you tv stops streaming and you have to restart everything. It is equally important when you are in a middle of a presentation and the modem cuts out. I think I might just switch to EE instead might get some reliablity with them. The HUB seems to be a load of rubbish. Cheers guys
hopefully you are out of contract or leaving could get expensive - the hub is no better than average and thats pushing it - but thats true of all supplied hardware from any isp
Welcome back to the Community Forums.
Sorry to hear of your router concerns. I can see that you already have a thread open regarding this issue, where one of my colleagues was supporting you via private message. We recommend if you've any further questions or concerns regarding the same issue, that you do not open multiple threads, this allows us to keep all information and support within one space. This also helps any other Community members with similar issues, find all the answers to the query in one thread.
Should you need any further support on this, please reach out to my colleagues who are supporting you via private message and they can investigate this further for you.
"The HUB seems to be a load of rubbish"
But you don't know that it's the Hub at fault. In fact it's the least likely to be the cause of your problems. You need to cooperate with the knowledgeable people on here to find what is really happening.
You could start by describing in detail what equipment you are connecting to the Hub and how the service fails.
And set up the BQM as suggested in the first reply above,
The hub keesp restarting esp when I am in the middle of a teams meeting. The wifi is so poor eventhough the hub is central location. Sometimes it once it restarts it will do it again. It frequently keeps disconnecting itself from both virginmedia TV boxes so you can not watch catch up or anything you have recorded. its clearly the modem.
Everytime we keep trying to speak we keep missing each other. I just want this modem dealt with or I will have to break the contract. I just want a reliable connection and a better wifi signal. Could someone not send me a decent modem and allow me to return this modem?
as i and others have said the hub itself is unlikely to be faulty - a resetting connect is usually down to the quality of the input from VM - a bqm will help to give info - the upstream and downstream info will give even more - VM should be able to look at the input quality of the line assuming you are not in modem mode but getting help from the staff here can be a lottery - some of them dont either dont want to help much or dont understand the technical side of the connection - all they wat to do is raise complaints - talk about your poor journey and get away from the thread as quickly as possible
theres plenty of knowledge on here to help you - but you need to add info to the thread for people to try and understand the problem and then help - saying the line resets is a start but its sill not much
the wifi may be linked to a bad connection but its more likely to be that all hubs are poor on wifi - there is things you can do like splitting the bands but before that you really want to be sure the connection is good
you can cancel the contract at an time but it can be costly if you have time left on it and VM will not reduce that
