Community FAQ
cass
On our wavelength
since ‎02-12-2009
‎20-03-2023

User Statistics

  • 134 Posts
  • 0 Answers
  • 3 Kudos Given
  • 5 Kudos Received

User Activity

Mobile phone upgrade - VM or O2?

12-03-2023
I'm approaching the end of a 3 year mobile contract with Virgin. My SIM was changed to O2 last year when I switched to the Volt package.I'm unsure who to talk to regarding a new phone, VM or O2. Virgin's prices look slightly better, but all their dea...

Casting Sky Sports from phone to TV

01-02-2023
I'd like to be able to cast from the Sky Sports app on my phone to a smart TV. Is this possible, or does the app prevent it?I was thinking of buying a USB-C to HDMI cable to do it, but won't bother if it's not permitted.

Pixelation/breakup on live TV and recordings

16-12-2022
Started three or four days ago. Programmes are borderline unwatchable because of it. No problems with BBC iPlayer and other non-VM apps, so not a problem with my WiFi.Could someone from the support team contact me to investigate please.

Volt activation - do I need to do anything?

28-09-2022
I've switched from Ultimate Oomph to Volt, and the Volt contract is due to start today.I received a new Hub today as agreed.On "My Virgin Media", it still has the old package details. Do I need to take any action to switch to the new Volt package, or...

Returning new V6 box

15-04-2021
I recently upgraded to Oomph Ultimate and was sent a second V6 box. I don't need this as I only have one TV, therefore I want to return it. I understand the procedure is that I am sent a return label and I can take it to a Collect+ point.Could someon...
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