ContributionsMost RecentMost LikesSolutionsRe: POP3 authentication failed on blueyonder.co.uk I cannot use either sign in now on the webpage so I cannot receive emails any more, which is my main form of communication. Please help. Re: POP3 authentication failed on blueyonder.co.uk I have now tried logging in with the 3rd party email as user name but it is saying check email for verification code but none has arrived. Re: POP3 authentication failed on blueyonder.co.uk Hello Ashleigh, I have tried twice now without success. I did the following: "Please log in to My Virgin Media here > Click on Account settings > Virgin Media Mail settings > scroll down to the App password section and click the Generate new App password button." and I got this screen with my 3rd party email address in the two boxes below. No verification code arrived at the 3rd part email address. I sent an email from my blueyonder address to the 3rd party address to test was receiving and it arrived in a few minutes. I tried this yesterday afternoon and this afternoon. I don't where I am going wrong - please advise. Re: POP3 authentication failed on blueyonder.co.uk Thanks for that clarification, Jo. I'll give it a go and let you know. Why multifactor authentication? My email account is not a bank account so why do we have to have "multifactor authentication"? and who requires it? Having to have a 3rd parting email address as a user name for my virgin media email seems crazy to me. I regard this other email, which I don't normally check, as less safe than my blueyonder address. I really don't understand all this. Do I have to check that email account before I can get into the blueyonder email? Re: POP3 authentication failed on blueyonder.co.uk Hi Kath, Thank you for your reply. Can I just verify that this will NOT change my email address, just the password. I understand you want an ADDITIONAL other email address for this one-off verification to take place. I do not want to lose the blueyonder.co.uk email address. Sue Re: POP3 authentication failed on blueyonder.co.uk Thank you for your reply. This issue occurs only when accessing through Outlook on my desktop. I can send emails from Outlook. The authentication fails only on the POP3 protocol NOT the SMTP so I don't see how it can be the password. If you think the password could fail just on POP3 and not SMTP I could try changing it. I dislike webmail and would like to receive emails on the client of my choice. Thank you for your attention, any help is gratefully received. POP3 authentication failed on blueyonder.co.uk This suddenly happened yesterday. The SMTP server access is working so I can send but not receive. I have checked all the settings and these are as they should be. Please let me know the problem. Solved